Summary
Overview
Work History
Education
Skills
Projects
TECHNICAL PROFICIENCY
Timeline
Generic

ANKUR SINGH

Ontario,Canada

Summary

Dedicated Technical Support and Business Services Specialist with over 2 years of experience in resolving technical issues, providing exceptional customer service, and supporting IT systems in fast-paced, remote environments. Skilled at troubleshooting software/hardware concerns, managing CRM tools, and enhancing the digital customer experience. Demonstrates strong communication, multitasking, and problem-solving abilities. Eager to deliver expert-level support and contribute to customer satisfaction.

Overview

3
3
years of professional experience

Work History

Business Development Executive (IT & Customer Support)

Half N Hour
Jaipur, India
02.2021 - 01.2023
  • - Delivered real-time IT and customer support, resolving software/system issues promptly.
  • - Enhanced website functionality and user experience through technical improvements.
  • - Supported end-users by resolving queries and maintaining CRM data accuracy.
  • - Improved IT operations by managing data integrity and proactively addressing system bugs.
  • - Promoted digital solutions and responded to inquiries, strengthening customer engagement.

Sales Executive (Remote)

Arya Electronics
, Gujarat & North India
12.2019 - 02.2021
  • - Managed over 20 key client accounts and provided ongoing support via remote channels.
  • - Resolved product-related issues and facilitated technical discussions with customers.
  • - Maintained 98% on-time payment collections while improving client satisfaction.
  • - Tracked customer interactions and maintained detailed documentation for improved follow-up.

Education

Post-Graduate Certificate - Information Technology Business Analysis

Conestoga College
Ontario, Canada
08.2024

Bachelor of Computer Applications (BCA) -

Manipal University
Jaipur, India
07.2020

Skills

  • Technical support and troubleshooting
  • Customer service and call handling
  • Remote support and problem resolution
  • Multitasking under pressure
  • Windows and macOS familiarity
  • Communication skills
  • Team collaboration

Projects

       Customer Service Chatbot System

  • Designed and developed a chatbot to handle routine customer queries and automate support tickets.
  • Deployed on a cloud-based platform, reducing response time and operational costs.
  • Ensured data security and continuous optimization using performance analytics.

TECHNICAL PROFICIENCY

  • Tools & Platforms: Microsoft Office Suite, SQL, Power BI, CRM systems, Help Desk software
  • Languages: C, Basic Java
  • OS Knowledge: Windows, macOS, iOS (basic)
  • Other: Remote troubleshooting, ticketing systems, chatbot integration

Timeline

Business Development Executive (IT & Customer Support)

Half N Hour
02.2021 - 01.2023

Sales Executive (Remote)

Arya Electronics
12.2019 - 02.2021

Post-Graduate Certificate - Information Technology Business Analysis

Conestoga College

Bachelor of Computer Applications (BCA) -

Manipal University

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