ANKUR SINGH
Ontario,Canada
Summary
Dedicated Technical Support and Business Services Specialist with over 2 years of experience in resolving technical issues, providing exceptional customer service, and supporting IT systems in fast-paced, remote environments. Skilled at troubleshooting software/hardware concerns, managing CRM tools, and enhancing the digital customer experience. Demonstrates strong communication, multitasking, and problem-solving abilities. Eager to deliver expert-level support and contribute to customer satisfaction.
Overview
3
3
years of professional experience
Work History
Business Development Executive (IT & Customer Support)
Half N Hour
Jaipur, India
02.2021 - 01.2023
- - Delivered real-time IT and customer support, resolving software/system issues promptly.
- - Enhanced website functionality and user experience through technical improvements.
- - Supported end-users by resolving queries and maintaining CRM data accuracy.
- - Improved IT operations by managing data integrity and proactively addressing system bugs.
- - Promoted digital solutions and responded to inquiries, strengthening customer engagement.
Sales Executive (Remote)
Arya Electronics
, Gujarat & North India
12.2019 - 02.2021
- - Managed over 20 key client accounts and provided ongoing support via remote channels.
- - Resolved product-related issues and facilitated technical discussions with customers.
- - Maintained 98% on-time payment collections while improving client satisfaction.
- - Tracked customer interactions and maintained detailed documentation for improved follow-up.
Education
Post-Graduate Certificate - Information Technology Business Analysis
Conestoga College
Ontario, Canada08.2024
Bachelor of Computer Applications (BCA) -
Manipal University
Jaipur, India07.2020
Skills
- Technical support and troubleshooting
- Customer service and call handling
- Remote support and problem resolution
- Multitasking under pressure
- Windows and macOS familiarity
- Communication skills
- Team collaboration
Projects
Customer Service Chatbot System
- Designed and developed a chatbot to handle routine customer queries and automate support tickets.
- Deployed on a cloud-based platform, reducing response time and operational costs.
- Ensured data security and continuous optimization using performance analytics.
TECHNICAL PROFICIENCY
- Tools & Platforms: Microsoft Office Suite, SQL, Power BI, CRM systems, Help Desk software
- Languages: C, Basic Java
- OS Knowledge: Windows, macOS, iOS (basic)
- Other: Remote troubleshooting, ticketing systems, chatbot integration
Timeline
Business Development Executive (IT & Customer Support)
Half N Hour
02.2021 - 01.2023
Sales Executive (Remote)
Arya Electronics
12.2019 - 02.2021
Post-Graduate Certificate - Information Technology Business Analysis
Conestoga College
Bachelor of Computer Applications (BCA) -
Manipal University
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