Ankur Shrivastav
Mississauga,ON
Summary
With a good track record at Mavis Dental Centre ,Allied Universal Security and The Brick , I excel in
leadership and communication, enhancing customer relations and team dynamics. Skilled in
customer service , security protocols and sales strategies, I've significantly contributed to security
efficiency and sales growth. My expertise spans to security, retail environments, demonstrating
versatility and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Mavis Dental Centre
Mississauga, Ontario
04.2024 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries.
Security Professional
Allied Universal security services
Mississauga, Ontario
09.2022 - 04.2024
- Implemented access control systems to protect sensitive areas from unauthorized access.
- Collaborated with other departments such as IT and HR to ensure appropriate levels of security are maintained across the organization.
- Monitored network traffic for suspicious activities and responded appropriately to incidents.
- Supervised property entrances and exits and monitored employee safety.
- Recorded required data for incident reports and files.
Sales Associate
The Brick
Mississauga, Ontario
07.2022 - 01.2023
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed promotional strategies to increase sales volume.
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Helped customers find specific products, answered questions, and offered product advice.
Associate Dentist
Prudent dental clinic
India
01.2020 - 05.2022
- Assessed patient oral health and recommended appropriate dental treatments.
- Monitored patient progress through follow-up visits and adjustments of treatment plans.
- Diagnosed oral diseases such as gingivitis and periodontal disease.
- Performed restorative procedures including fillings, crowns, bridges and root canals.
Sales Associate
Princeton Lifesciences
India
01.2020 - 05.2022
- Developed promotional strategies to increase sales volume.
- Conducted inventories on a regular basis to track stock levels.
- Tracked sales performance metrics to identify trends in market place.
Operator
WG pro manufacturing
Brampton, Ontario
09.2019 - 12.2019
- Assisted in the setup of production lines according to customer specifications.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
Education
Bachelor of Dental Surgery - Dentistry
Rajev Gandhi University of Health Sciences
Bangalore, IndiaSkills
- 1Customer care-
- Complaint resolution
- Account updating
- Scheduling
- Payment processing
- 2Security-
- Security screening
- Loss prevention expertise
- Safety and security procedure
- Car patrol
- Security reporting
- Sales-
- Exceptional customer service
- Product knowledge
- Sales strategies
- Prospecting and telemarketing
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Urdu
Native/ Bilingual
Arabic
Elementary
Gujrati
Elementary
Timeline
Customer Service Representative
Mavis Dental Centre
04.2024 - Current
Security Professional
Allied Universal security services
09.2022 - 04.2024
Sales Associate
The Brick
07.2022 - 01.2023
Associate Dentist
Prudent dental clinic
01.2020 - 05.2022
Sales Associate
Princeton Lifesciences
01.2020 - 05.2022
Operator
WG pro manufacturing
09.2019 - 12.2019
Bachelor of Dental Surgery - Dentistry
Rajev Gandhi University of Health Sciences