Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ANKUR SHARMA

Vaughan,Canada

Summary

Highly-motivated employee with a desire to take on new challenge. Known for being an effective, highly motivated employee with a desire to take on new challenges.at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

Package Handler

FedEx
Vaughan, Ontario
08.2025 - Current
  • Sorted packages by destination using handheld scanners and automated systems.
  • Operated conveyor belts to transport packages efficiently within the facility.
  • Followed safety protocols to ensure a secure working environment for all staff.
  • Collaborated with team members to meet daily package processing goals.

Receptionist

RJ Snacks
Salaberry-de-Valleyfield, QC
03.2025 - 07.2025
  • Managed incoming phone calls and directed them to appropriate departments.
  • Greeted visitors and provided them with assistance.
  • Maintained the cleanliness and organisation of the reception area daily.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Facilitating both the current online and dine-in orders.

QUALITY SPECIALIST

Optum Global Solutions
Gurgaon, HARYANA
09.2011 - 12.2024
  • Assisted in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
  • Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
  • Reduced customer complaints by streamlining the complaint resolution process and addressing root causes of issues.
  • Implemented a robust quality management system, leading to more consistent product output and reduced defects.

CLAIMS PROCESSING ASSOCIATE

Magna Infotech Pvt Ltd
Gurgaon, HARYANA
05.2011 - 09.2011
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Enhanced team productivity with thorough training and ongoing support for new and existing associates.
  • Handled sensitive client information securely, protecting privacy and adhering to confidentiality requirements at all times.
  • Collaborated effectively with cross-functional teams to resolve issues and improve processes.
  • Assisted in the development of process improvements, contributing valuable insights based on hands-on experience.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.

PROCESS ASSOCIATE

Peoplestrong HR Services Pvt Ltd.
Gurgaon, HARYANA
06.2009 - 05.2011
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
  • Supported management in analyzing process performance data, identifying areas for improvement.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
  • Participated in regular team meetings, contributing valuable insights toward process enhancements.

PROCESS ASSOCIATE

Interglobe Technologies
Gurgaon, HARYANA
03.2007 - 09.2008
  • A part of the project titled: Online Travel Corporation (OTC) -UK Process for Fares Filing Process.
  • Responded to clients' questions, issues and complaints in a timely manner, and found appropriate solutions when needed.
  • Supported Team Lead in improving operations and resolving issues to deliver top-notch customer service.

TEAM MEMBER

RDM India Private Limited
Gurgaon, HARYANA
11.2004 - 02.2007
  • Involved in executing a project titled: Lufthansa Miles & More (Frequent Flyer Program) for Retroactive Credit Transactions process.
  • Sought out ways to go above and beyond job requirements.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Resolved issues quickly to maintain productivity goals.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Education

Bachelors of Commerce - Commerce

Delhi University
Delhi
01.2002

12th -

DAV Public School
Delhi
01.1999

10th -

DAV Public School
Delhi
01.1997

Skills

  • Problem solving
  • Package sorting
  • Process documentation
  • Conveyor operation
  • Team management
  • Data management
  • Attention to detail
  • Ensure meeting of Team and Individual targets

Languages

English, Full Professional

Timeline

Package Handler

FedEx
08.2025 - Current

Receptionist

RJ Snacks
03.2025 - 07.2025

QUALITY SPECIALIST

Optum Global Solutions
09.2011 - 12.2024

CLAIMS PROCESSING ASSOCIATE

Magna Infotech Pvt Ltd
05.2011 - 09.2011

PROCESS ASSOCIATE

Peoplestrong HR Services Pvt Ltd.
06.2009 - 05.2011

PROCESS ASSOCIATE

Interglobe Technologies
03.2007 - 09.2008

TEAM MEMBER

RDM India Private Limited
11.2004 - 02.2007

Bachelors of Commerce - Commerce

Delhi University

12th -

DAV Public School

10th -

DAV Public School

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ANKUR SHARMA