Summary
Overview
Work History
Education
Skills
Training
Awards
Academicdossier
Timeline
Generic

Ankur Saxena

REGINA,SK

Summary

HR analyst with expertise in system auditing, project management, and benefits administration. Provides analytical support and guidance in maintaining HRIS data integrity and ensuring compliance with regulatory requirements. Demonstrates strong leadership in coordinating system maintenance and addressing user queries, contributing to enhanced departmental processes. Insightful HR Analyst known for high productivity and efficient task completion. Possess specialized skills in workforce analytics, employee engagement strategies, and compliance monitoring. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to drive organizational success and enhance human resources functions.

Overview

10
10
years of professional experience

Work History

Sales Associate

Rogers Telecommunications
01.2023 - Current
  • Working as sales associate
  • Promoting excellent customer service experience to promote customer satisfaction and loyalty
  • Demonstrating effective Upselling and cross selling techniques to increase sales revenue
  • Responsible for handling cash, reconciliation of reports and depositing daily cash to the bank
  • Managing cash and reconciling reports and submitting cash in bank

Part Time Employee

Tim Horton’s
11.2022 - 05.2023
  • Delivering high-quality customer service to create a positive experience to all customers
  • Preparing food and beverage items in accordance with establishment guidelines
  • Maintaining cleanliness and Visual merchandising of the store to ensure a welcoming customer environment

Customer Service Representative

HGS Global
11.2022 - 01.2023
  • The purpose of this position is to assist customers to optimize the value they receive from the services they have subscribed for
  • (Wireless, Cable, Internet, and Home Phone)
  • To Address complaints or questions about products and services, prices etc
  • To actively listen and ask probing questions to understand the customer need and usage patterns
  • Responsible for taking payments, explaining account charges, troubleshoot basic service issues
  • To retain existing customers
  • Promote and educate customers on offers and promotions available on their account, new products in the market, and value of service provided by the client, to negotiate a service upgrade/addition on every call with opportunity, thereby positively influencing revenue generation

Senior HR Analyst

NEW SARASWATIHOUSE INDIA PVT LTD.
Delhi, India, India
10.2014 - 09.2022
  • Company Overview: A Leading Publishing Industry, Parent Company S
  • Chand ~880 cr
  • Manage HRIS entries ensuring compliance and accuracy
  • Streamlined payroll notifications, enhancing efficiency
  • Guided employees on benefit programs, improving understanding
  • Led HRIS maintenance, ensuring data integrity
  • Coordinated data audits, driving system improvements
  • Fostered cross-functional teamwork, facilitating seamless communication and knowledge sharing to deliver complex projects on time and within budget
  • Conducted in-depth data analysis to identify key performance indicators, informing data-driven decisions that optimized resource allocation
  • Developed long-term strategic plans, anticipating industry trends, and positioning the organization for sustainable growth in a competitive market.
  • Conduct comprehensive HRIS data audits, identifying discrepancies, and implementing solutions to enhance system accuracy and reliability.
  • A leading publishing industry, Parent Company S.Chand ~880 cr
  • Developed and maintained employee database to ensure the accuracy of HR records.
  • Maintained accurate records of employee attendance and leave requests according to established guidelines.
  • Training Attended: 7 Habits by Franklin Covey, 4 Disciplines of Execution by Jim Huling, Certified HR Business Partner by AON.
  • Awards: Best Performance Award – 2022 Strategy Meet awarded by the CEO and Managing Director, Best Performance Award – 2019.
  • Worked with business partners and HR team members to identify and implement enhancements.
  • Participated in salary surveys to ensure competitive compensation packages are offered.
  • Conducted exit interviews and completed employment termination paperwork.
  • Developed and maintained an employee database to ensure the accuracy of HR records.
  • Established and administered an employee data system to maintain accurate HR records.
  • Communicated job responsibilities, compensation, and benefits to applicants.
  • Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
  • Resolved harassment complaints, work issues, and employee concerns.

Education

Human Resource Management -

IMT

Diploma in Human Resource Management -

NMIMS

Bachelor of Computer Application -

Devi Ahilya University
Indore

Strategic HR -

IIM Bangalore

Strategic HR -

Saskpolytechnic

Skills

  • Microsoft Office Proficiency
  • Excel
  • PowerPoint
  • HRIS Management
  • Power BI Proficiency
  • Workday HRMS System Knowledge

Training

  • 7 Habits Franklin Covey
  • 4 Disciplines of Execution by Jim Hulling
  • Certified HR- Business Partner by AON

Awards

  • Best Performance Award, 2022, strategy meet awarded by CEO and Managing Director
  • Best Performance Award, 2019

Academicdossier

  • Human Resource Management, IMT – Ghaziabad
  • Diploma in Human Resource Management, NMIMS (Canadian Equivalency Assessed by WES)
  • Certified Human Resource Business Partner, AON
  • Bachelor of Computer Application, Devi Ahilya University, Indore (Canadian Equivalency Assessed by WES)
  • Strategic HR, IIM Bangalore
  • Strategic HR, Saskpolytechnic (CERTIFICATION)

Timeline

Sales Associate

Rogers Telecommunications
01.2023 - Current

Part Time Employee

Tim Horton’s
11.2022 - 05.2023

Customer Service Representative

HGS Global
11.2022 - 01.2023

Senior HR Analyst

NEW SARASWATIHOUSE INDIA PVT LTD.
10.2014 - 09.2022

Human Resource Management -

IMT

Diploma in Human Resource Management -

NMIMS

Bachelor of Computer Application -

Devi Ahilya University

Strategic HR -

IIM Bangalore

Strategic HR -

Saskpolytechnic

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Ankur Saxena