Ankur Dogra
Cranbrook
Summary
I’m a detail-oriented professional with over two years in hotel front desk roles, looking to apply my data management skills as a Wildfire Data Entry specialist with the Government of Alberta. I’m passionate about supporting wildfire prevention through accurate work and teamwork.
Overview
3
3
years of professional experience
Work History
Front desk Supervisor
Ramada by Wyndham
12.2024 - Current
- Train and support Front Desk staff, ensuring high performance and Scheduling Shifts
- Handle financial transactions, prepare daily reports, and manage front desk supplies and inventory.
- Managed front-end and back-end development in the company's Portfolio Analyst, Employee Track, and Account Management systems.
- Collaborate with housekeeping, maintenance, and other departments to meet guest needs and uphold hotel policies and procedures.
- Operate and troubleshoot front desk software and systems.
Front Desk Representative / Night Auditor
Banff Rocky Mountain Resort
08.2024 - 12.2024
- Run front desk tasks like check-ins, reservations, and guest inquiries in a busy resort setting.
- Handle night audits, making sure daily transactions and financial reports are spot-on.
- Team up with housekeeping and maintenance to keep guests happy, which taught me how to work well with others.
- Keep an eye on security systems during routine checks, staying organized and alert.
Front Desk Agent / Night Auditor
Glo Best-Western
07.2022 - 08.2024
- Greeted guests, managed check-ins and billing, and balanced cash reports accurately.
- Kept daily revenue sheets in order and prepared financial reports, often under tight deadlines.
- Helped plan hotel events, which showed me how to juggle multiple tasks at once.
- Solved guest issues quickly, ensuring they had a great stay.
Part-Time Front Desk Representative
Holiday-Inn
11.2022 - 07.2024
- Assisted with check-ins and guest services, keeping things running smoothly.
- Worked closely with the team to meet high service standards.
- Prepared breakfast items and balanced revenue sheets, focusing on accuracy.
Education
Diploma - Computer Networking and IT Systems
Canadore College
Scarborough, ON01.2024
Skills
- Microsoft Office (Excel, Word, Outlook)
- Opera
- Visual Matrix
- Data organization
- Data compilation
- Hardware systems
- Clear communication
- Organizing
- Analyzing details
- Handling multiple tasks
- Flexible with schedules
Additional Information
I’m over 18 and have a valid driver’s license (can provide a 3-year abstract with fewer than 7 demerits)., Ready to get First Aid, CPR, and Defensive Driving certifications before starting., Available for evening/weekend shifts and travel as needed.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Front desk Supervisor
Ramada by Wyndham
12.2024 - Current
Front Desk Representative / Night Auditor
Banff Rocky Mountain Resort
08.2024 - 12.2024
Part-Time Front Desk Representative
Holiday-Inn
11.2022 - 07.2024
Front Desk Agent / Night Auditor
Glo Best-Western
07.2022 - 08.2024
Diploma - Computer Networking and IT Systems
Canadore College
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