Ankur Kharbanda
Manager
Edmonton,AB
Summary
A HIGHLY MOTIVATED AND CONFIDENT INDIVIDUAL WITH EXCEPTIONAL MULTI-TASKING CAPABILITIES, ABLE TO WORK IN A TARGET-DRIVEN, BUSY CUSTOMER SERVICE ROLE. HARDWORKING WITH EXCELLENT ATTENDANCE AND PUNCTUALITY RECORDS WHO CAN WORK EQUALLY WELL ALONE OR AS PART OF A TEAM. CAN COMMUNICATE EFFECTIVELY WITH PEOPLE FROM DIVERSE BACKGROUNDS AND WOULD BE AN ASSET TO ANY EMPLOYER WHO RESPECTS LOYALTY AND RESPONSIBILITY. EXTREMELY WELL ORGANIZED ABLE TO PRIORITIZE THE WORKLOAD TO ENSURE TASKS ARE COMPLETED ON TIME. HIGHLY EFFECTIVE TEAM PLAYER, WORKING WELL WITH TEAM MEMBERS TO DEVELOP COLLABORATION AND EXCHANGE IDEAS AND SKILLS TO MAXIMIZE PRODUCTIVITY. PRO SERVER, LIQUOR CONSUMPTION MANAGERS CERTIFICATE. FOOD HANDLING LIQUOR CONTROL QUALIFICATION. GAMBLING HARM MINIMIZATION. FIRST AID. CERTIFIED WITH PROFESSIONAL BARISTA CERTIFICATE.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Supervisor
MANN MEATS
05.2021 - Current
- GREETING AND ADVISING CUSTOMERS
- ENSURING CUSTOMER SERVICE OF HIGHEST STANDARDS
- SERVING CUSTOMERS AND PREPARING THEIR ORDERS (TAKE OUTS AND DELIVERIES)
- LOOKING AFTER STOCK LEVELS, ORDERING
- ENSURING SAFE WORKING ENVIRONMENT AND HIGH LEVEL OF CLEANLINESS, TO COMPLY WITH ALL HEALTH AND SAFETY REGULATIONS
- HANDLING ALL CASH AND DEPOSITING IN BANK
- TAKING CARE OF CUSTOMERS ENQUIRES / COMPLAINT
- RECRUITING, TRAINING, AND SUPERVISING
- MAKING ROSTER AND MANAGING SHIFTS
- TAKING RESERVATIONS
- HANDLING ADMINISTRATION AND PAPERWORK
- Successfully drove new product lines to increase annual profits by 24.9%
- Propelled market share to surge ahead of competitors and earn #1 ranking
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours
- Conducted inventory analysis to determine optimal stock levels
- Organized shift meetings to communicate and resolve issues for night operations
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures
Club Duty Manager
Porirua Club Inc
08.2018 - 01.2021
- Required to hold manager's certificate and to maintain renewal requirements
- To manage staff effectively by ensuring that club's high standards of customer service are always maintained
- To ensure that training initiatives and policy updates are communicated to all relevant staff
- Ensuring that all club policies and procedures are adhered to and enforced
- Ensuring that all staff are consistently up selling products and promotions
- To maintain high standard of hygiene in and about all bar and restaurant areas
- To report to Operations Manager any breakages, repairs, or maintenance in Club
- To ensure the bulk beer storage areas are kept to a high standard of tidiness & hygiene
- To ensure that all staff have their regular meal and tea breaks and that excellent SERVICE STANDARDS are maintained
- Cashing up and analysis of till reports as required - adhering to all company cash handling procedures
- Managing customer complaints appropriately for staff and reporting to General Manager issues and outcomes
- To report to General Manager any disciplinary action taken with staff, members, or visitors and consult on any serious matters
- Opening and closing the Club (OFFICE, 3 Bars, 1 RESTAURANT, GAMING LOUNGE, TAB, Snooker & pool room, Sports Arena and 3 Lounges.)
- To ensure that all staff (including kitchen} are kept informed
- To check all bar staff time sheets and initial if correct
- Recommend on engagement and termination of bar staff employment
- In absence of Operations Manager to assume those responsibilities and maintain regular communication with President and Executive
- To perform all other duties as deemed necessary by General Manager
- Manage stock storage areas and ensure that are kept organized, clean & tidy
- Maintain stock levels in conjunction with Operations Manager and where appropriate order any stock that is required within role responsibilities
- Stock ordering as required
- Ensure members and visitors are treated in polite and welcome manner
- Duty Manager will be expected to become knowledgeable in all Operations Manager's duties
- Please ensure that observe all Health and Safety Practices as always set out by law and the club
- Comply with Club's policies and procedures
- Engagement and termination of staff
- Delegation of authority and responsibilities to general supervision of all staff
- Staff motivation, training, and maintenance of effective employer/employee relations
- Control of effective and economical rosters
- To plan and implement within defined budgets marketing and promotional strategy for club
- To supervise and control all advertising and associated copy.
Store Manager
BUTLERS CHOCOLATE CAFé
04.2016 - 08.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Sandwich Artist
Subway
06.2014 - 03.2016
- Preparing all sandwich ingredients, which includes washing, cutting, slicing, chopping, and grating ingredients according to established guidelines
- Neatly preparing sandwiches according to customers' orders
- Operating the cash register and handing customers the correct change
- Explaining menu options to customers as required
- Neatly wrapping customers' sandwiches
- Always Maintaining a clean and orderly workstation
- Properly sanitizing all utensils and dishes before each use
- Adhering to all food safety regulations while storing, preparing, and serving food
Barista Shift Supervisor
Robert Harris Café,
07.2015 - 12.2015
- Making coffees
- Serving customers
- Taking stocks
- Placing orders
- Checking and maintaining temperature of food
- Placing delivers
- Monitored customer feedback to improve barista performance and customer service.
- Monitored food inventory and supplies to prevent waste.
- Served consistent portions following recipes and control standards.
Education
DIPLOMA - HOSPITALITY
NATIONAL INSTITUTE OF EDUCATION
Auckland New Zealand04.2016
Bachelor of Arts - Humanities Studies
DAV College Chandigarh
Chandigarh , India03.2013
Skills
- Managing Defaults
- Job Assignments
- Cross-Functional Team Management
- Managing Cash Register
- Schedule Preparation
- Managing Live Events
- Employee Training
- Staff Management
- Team Leadership
Additional Information
Pro Server, Liquor Consumption Managers Certificate.
Food Handling
Liquor Control Qualification.
Gambling harm minimization.
First Aid.
Certified with Professional Barista Certificate
Certification
- ABLE TO HANDLE COMPLEX SITUATIONS.
- ACTION ORIENTATED WITH A RESULTS-DRIVEN FOCUS. EXCELLENT WRITTEN AND ORAL COMMUNICATION.
- SKILLS ESCORT PROVEN EXPERIENCE IN LEADERSHIP ROLES. GOOD TEAM PLAYER.
- CONFIDENCE, DIRECT, HONESTY AND RELIABILITY ARE SHOWN IN EVERYDAY LIFE.
- KNOWLEDGE OF CUSTOMER SERVICE PRINCIPLES & PRACTICES. CAN-DO-ATTITUDE.
Timeline
Store Supervisor
MANN MEATS
05.2021 - Current
Club Duty Manager
Porirua Club Inc
08.2018 - 01.2021
Store Manager
BUTLERS CHOCOLATE CAFé
04.2016 - 08.2018
Barista Shift Supervisor
Robert Harris Café,
07.2015 - 12.2015
Sandwich Artist
Subway
06.2014 - 03.2016
DIPLOMA - HOSPITALITY
NATIONAL INSTITUTE OF EDUCATION
Bachelor of Arts - Humanities Studies
DAV College Chandigarh
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