Ankit Tayal
Thunder Bay
Summary
Experienced and customer-focused Shift Manager with over 4 years of progressive leadership at Starbucks. Proven ability to lead dynamic teams in fast-paced environments while maintaining high standards of service, quality, and efficiency. Skilled in team supervision, conflict resolution, inventory management, and adherence to company policies and safety standards. Committed to fostering a positive work culture, driving sales performance, and ensuring exceptional customer experiences. Recognized for strong communication, problem-solving skills, and a hands-on leadership style.
Overview
3
3
years of professional experience
Work History
Shift Manager
Starbucks
07.2024 - 08.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Shift Supervisor
Starbucks
03.2022 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
Graduate Certificate - WEB DESIGN AND DEVELOPMENT
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2022
BCA - COMPUTER APPLICATIONS
GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
NEW DELHI05.2019
Skills
- Decision-making
- Cash handling
- Customer service focus
- Employee training
- Staff motivation
- Opening and closing procedures
- Handling customer complaints
- Training and mentoring
- Relationship building
- Quality assurance
- Team development
- Interpersonal skills
- Staff training and onboarding
- Staff development
- Inventory control
- Inventory controls
- Schedule management
- Sales strategies
- Team building
- Compliance
- Customer service
- Problem-solving
- Active listening
- Critical thinking
- Computer skills
- Coaching and mentoring
- MS office
- Quality assurance controls
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Shift Manager
Starbucks
07.2024 - 08.2025
Shift Supervisor
Starbucks
03.2022 - 05.2024
Graduate Certificate - WEB DESIGN AND DEVELOPMENT
Conestoga College Institute of Technology And Advanced Learning
BCA - COMPUTER APPLICATIONS
GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
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