Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ankit Tayal

Thunder Bay

Summary

Experienced and customer-focused Shift Manager with over 4 years of progressive leadership at Starbucks. Proven ability to lead dynamic teams in fast-paced environments while maintaining high standards of service, quality, and efficiency. Skilled in team supervision, conflict resolution, inventory management, and adherence to company policies and safety standards. Committed to fostering a positive work culture, driving sales performance, and ensuring exceptional customer experiences. Recognized for strong communication, problem-solving skills, and a hands-on leadership style.

Overview

3
3
years of professional experience

Work History

Shift Manager

Starbucks
07.2024 - 08.2025
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.

Shift Supervisor

Starbucks
03.2022 - 05.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Education

Graduate Certificate - WEB DESIGN AND DEVELOPMENT

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
08.2022

BCA - COMPUTER APPLICATIONS

GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
NEW DELHI
05.2019

Skills

  • Decision-making
  • Cash handling
  • Customer service focus
  • Employee training
  • Staff motivation
  • Opening and closing procedures
  • Handling customer complaints
  • Training and mentoring
  • Relationship building
  • Quality assurance
  • Team development
  • Interpersonal skills
  • Staff training and onboarding
  • Staff development
  • Inventory control
  • Inventory controls
  • Schedule management
  • Sales strategies
  • Team building
  • Compliance
  • Customer service
  • Problem-solving
  • Active listening
  • Critical thinking
  • Computer skills
  • Coaching and mentoring
  • MS office
  • Quality assurance controls

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Shift Manager

Starbucks
07.2024 - 08.2025

Shift Supervisor

Starbucks
03.2022 - 05.2024

Graduate Certificate - WEB DESIGN AND DEVELOPMENT

Conestoga College Institute of Technology And Advanced Learning

BCA - COMPUTER APPLICATIONS

GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
Ankit Tayal