Ankitkumar Patel
Oshawa,ON
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IOS Technical Support & MAC+ Technical Support
Kellyconnect (Kelly services Canada ltd.)
08.2022 - 10.2023
- Assist customers to network settings like renewing DHCP settings, network accounts, Wi-Fi settings
- Maintained current knowledge of AppleCare policies, providing accurate information during customer interactions.
- Established strong rapport with clients, fostering trust in technical expertise and advice provided.
- Balanced competing priorities effectively while maintaining attention-to-detail under high-pressure situations.
- Knowledge of time machine settings, time capsule, external hard drive connections
- Assist with the backup of the device before transferring data to a new device and troubleshooting any issue that may arise during the process (contacts, apps, data process)
- Communicate electronically with wireless device users experiencing difficulties and document problems experienced
- Follow documentation and training materials to diagnose, resolve and escalate, when necessary.
- Enhanced user satisfaction by troubleshooting and resolving complex iOS software issues.
- Streamlined device setup processes for increased efficiency and user experience.
- Collaborated with cross-functional teams to develop and implement iOS product improvements.
- Delivered exceptional customer support, addressing technical inquiries in a timely manner.
- Developed customized solutions for unique client needs, resulting in improved overall satisfaction.
- Conducted comprehensive research on emerging technologies to stay abreast of industry trends and advancements.
- Spearheaded training initiatives to educate colleagues on the latest iOS updates and features.
- Contributed to the development of internal tools to optimize workflow efficiency within the team.
- Documented troubleshooting steps and resolutions, contributing to knowledge base resources for future reference.
- Assisted users in navigating app store content, enabling them to locate relevant applications effectively.
- Minimized downtime for clients by promptly identifying root causes of technical issues and implementing appropriate fixes.
- Leveraged diagnostic tools, logs analysis, and workflow management systems to optimize issue resolution times.
- Supported customers through remote assistance tools, simplifying device configuration tasks as needed.
- Managed customer escalations professionally while adhering to company guidelines.
- Integrated existing third-party APIs to shorten development times and add interactivity with product and services.
- Facilitated data migration between devices while maintaining data integrity and security protocols.
Line leader
Sistema Plastics Ltd.
08.2019 - 04.2022
- Increased production efficiency by implementing lean manufacturing principles and streamlining processes.
- Reduced downtime through proactive equipment maintenance and timely troubleshooting of issues.
- Enhanced team communication by conducting regular meetings, encouraging open dialogue, and providing constructive feedback.
- Coordinated cross-training initiatives for staff members, increasing versatility and reducing skills gaps.
- Collaborated with management to identify areas for improvement in the production process, resulting in cost savings and increased efficiency.
- Developed performance metrics to monitor progress towards goals, allowing for data-driven decision making within the team.
- Managed conflict resolution among team members, maintaining a cohesive work environment conducive to productivity.
- Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
- Maintained accurate records of production data to track progress against targets and inform future planning efforts.
- Provided expert guidance and support to team members, helping them develop their skills and advance in their careers.
- Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
Customer Service Representative
Number 8 Caltex Ltd.
05.2018 - 07.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Boosted sales revenue by upselling products and services to customers during the checkout process.
- Maintained a clean and organized workstation, ensuring a pleasant environment for customers and colleagues alike.
- Fostered positive customer relationships by consistently delivering attentive service with a friendly demeanor.
- Assisted in inventory management tasks, contributing to optimal stock levels and product availability.
- Resolved customer issues swiftly by collaborating with team members and leveraging resources effectively.
- Conducted thorough price checks for customers, guaranteeing transparency and accuracy in transactions.
- Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
- Trained new employees on cashier operations, fostering competence in register use, customer interaction techniques, and store policies.
- Collaborated with team members to execute promotional events smoothly, driving foot traffic and increasing sales opportunities.
- Handled returns and exchanges professionally while adhering to company policy guidelines, ensuring satisfactory resolutions for customers.
- Performed daily reconciliation of cash registers accurately within allotted time frames for streamlined closing procedures.
- Utilized product knowledge expertise when guiding clients through available options suitable for their specific needs.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor of Science - Information Technology
Northland Polytechnic
Auckland, New Zealand10.2018
Bachelor of Science - Electronics And Communication
Gujarat Technological University
Ahmedabad, India06.2015
Skills
- Adaptability
- Performance Optimization
- Project Management
- Leadership Abilities
- Critical Thinking
- Problem Solving
- Time Management
- Networking Protocols
- Decision Making
- Technical Documentation
- Team Collaboration
- Core Data Management
Accomplishments
- Event coordinator in Spontania-2013 organized by universal college of engineering & technology, Gujarat, India (April-2013).
technical certifications
Embedded trainee at Mechagineering solutions PVT. Ltd (July-2014 to April-2015)
volunteer experience
- International student ambassador at Northland Polytechnic, Auckland, New Zealand (2018)
- Volunteered as a too-cool leader at Yuva Unstoppable, India (sep-2011 to July 2015)
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Certification
Network Routing
Network administration
References
References available upon request.
Timeline
IOS Technical Support & MAC+ Technical Support
Kellyconnect (Kelly services Canada ltd.)
08.2022 - 10.2023
Line leader
Sistema Plastics Ltd.
08.2019 - 04.2022
Customer Service Representative
Number 8 Caltex Ltd.
05.2018 - 07.2019
Bachelor of Science - Information Technology
Northland Polytechnic
Bachelor of Science - Electronics And Communication
Gujarat Technological University
Network Routing
Network administration
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