ANKIT BATUKBHAI ACHARYA
Calgary,AB
Summary
Hardworking Assistant Office Manager with demonstrated clerical and office leadership skills. Experienced in organizing schedules, routing correspondence and stocking supplies for expected needs. Team-oriented and diplomatic in working with people from diverse backgrounds.
Overview
10
10
years of professional experience
Work History
Office Assistant Manager
J.R.D. Services
09.2018 - 05.2023
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized office schedule to balance team
workloads, group productivity and financial
targets. - Managed accurate and fully compliant AP/AR
operations by documenting expenses,
reconciling accounts and correcting
discrepancies. - Established workflow processes, and monitored daily
productivity and implemented modifications to
improve overall performance of personnel. - Drafted agendas, recorded minutes and
generated documents to facilitate meetings.
Prepare invoices and follow up with clients. .
Check and respond to email and phone calls
and make appointments.
Account Service Coordinator
Shreeji Enterprise ( Sahajanand Laser Technology)
08.2015 - 03.2018
- Researched options and recommended services to address clients' needs.
- Balanced all clients' accounts simultaneously, maintaining regular contact and professional relationships with each.
- Investigated and resolved accounting, service and delivery concerns.
- Implemented and developed customer service training processes.
- Listened to clients and assisted with navigation of complex systems involved in commercial transactions.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Account Executive
X-Tech Solutions Pvt. Ltd
04.2013 - 02.2015
- Maintain ledgers and books of accounts of the
company on day-to-day bases and year ending. - Prepare other statistical, financial and
accounting reports. - Make a financial report on the year-end.
- Maintain account on day-to-day withdrawal in
petty cash system. - Responsible for all the maintenance of the books
and accounts. - Resolved issues promptly to drive satisfaction and enhance customer service.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
Education
Master of Commerce - Accounts And Auditing
Gujarat University
Gujarat, IN04.2016
Bachelor of Commerce - Accounts And Auditing
Gujarat University
Gujarat, IN10.2013
Skills
- Report Preparation and Analysis
- Operations Management
- Database Administration
- Accounts Payable and Receivable and Account Reconciliation
- Microsoft Office and Mail Handling
- Banking Operations
- Policy and Procedure Modification
- Report Preparation
- Documentation
- Excellent Multitasking Abilities
- Billing and Invoicing
- Office management professional
Timeline
Office Assistant Manager
J.R.D. Services
09.2018 - 05.2023
Account Service Coordinator
Shreeji Enterprise ( Sahajanand Laser Technology)
08.2015 - 03.2018
Account Executive
X-Tech Solutions Pvt. Ltd
04.2013 - 02.2015
Master of Commerce - Accounts And Auditing
Gujarat University
Bachelor of Commerce - Accounts And Auditing
Gujarat University
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