Ankita Sidhu
British Columbia
Summary
A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated individual ready to learn skills and easily apply them in the workplace. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
BC Liquor Stores
06.2023 - Current
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Letter Carrier
Canada post
04.2023 - Current
- Inspected equipment regularly and reported any needed repairs or replacements to supervisors promptly.
- Conducted regular inventory checks of supplies used during deliveries such as labels, forms.
- Operated pallet jacks to move heavy boxes across warehouse floor.
- Adhered to safety protocols while handling materials in a fast-paced environment.
- Scanned barcodes on packages to verify item numbers and locations.
- Followed established procedures for safely disposing of damaged goods or hazardous materials.
- Maintained an accurate record of all goods received, stored, shipped, returned, or disposed of.
- Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
- Maintained communication with supervisors regarding changes in daily route schedules or customer requests.
- Identified incorrect or incomplete address information on packages prior to delivering them.
- Delivered mail to residences and business establishments determined by specific route with on-time delivery of mail.
- Provided assistance in sorting large volumes of mail at post office facility.
- Used road maps or GPS to verify routes and designated addresses.
- Bundled mail in preparation for delivery or transportation to relay boxes.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Walking approximately 10 km en route to deliver packages / mails carrying 50 lbs in satchels everyday.
Volunteer
Sikh Temple
03.2023 - Current
- Mostly every Sunday morning , help prepare food for community members .
- Volunteering has given me the experience of safely handling and preparing food for large crowd .
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
Concrete Finisher (Supervisor)
Sahota Concrete Product Ltd.
02.2021 - 03.2023
- Calculated concrete quantities needed for jobs.
- Troubleshot equipment issues and determined best courses of action for repairs.
- Finished surfaces by troweling, floating and brushing following project requirements and specifications.
- Maintained safety of work areas by adhering to strict regulations.
- Poured concrete into forms using pump hose and leveled.
- Inspected work sites to ensure that all safety protocols were followed.
- Maintained records related to job progress such as hours worked per day and amount of material used.
- Operated power vibrators to compact concrete into place.
- Maintained inventory list of items used on job sites to provide reordering details.
Hotel Supervisor
Best western
09.2020 - 01.2021
- Supervised and coordinated daily shift activities of hotel staff, including assigning tasks to team members.
- Monitored guest satisfaction levels and took corrective action when necessary to resolve any customer service issues.
- Organized weekly meetings between department heads in order to discuss progress towards goals set forth by management.
- Prepared detailed reports on occupancy rates, room availability and rate changes.
- Investigated customer complaints in a timely manner and sought resolutions that were satisfactory to both parties.
- Enforced policies to ensure security of guests, staff and property.
- Assisted guests with check-in and check-out procedures as needed.
- Provided training and guidance to new employees on proper job duties and responsibilities.
- Collaborated with other departments to ensure smooth operations throughout the hotel.
- Handled guest complaints professionally and efficiently.
- Oversaw reservations received from direct calls and provided room availability information.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Maintained high standards of quality control, hygiene, health and safety.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Delegated work to staff, setting priorities and goals.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Verified customer credit to establish payment method for accommodations.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
Education
B.Comm (pass) - Business
University of Delhi
05.2016
High School Diploma -
Guru Harkrishan Public School
03.2011
Skills
- Work Planning and Prioritization
- Weather Monitoring
- Physical Strength
- Quality Control Analysis
- Decision-Making
- Team Supervision
- Schedule Management
- Project Planning
- Written and Verbal Communication
- Organization
- Analytical
- Defect Correction
- Worksite Safety
- Dependable and Hardworking
- Outdoor Work Comfort
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native/ Bilingual
Timeline
BC Liquor Stores
06.2023 - Current
Letter Carrier
Canada post
04.2023 - Current
Volunteer
Sikh Temple
03.2023 - Current
Concrete Finisher (Supervisor)
Sahota Concrete Product Ltd.
02.2021 - 03.2023
Hotel Supervisor
Best western
09.2020 - 01.2021
B.Comm (pass) - Business
University of Delhi
High School Diploma -
Guru Harkrishan Public School
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