Ankita Srivastava
Brampton,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Branch Fraud Officer
Royal Bank of Canada
01.2021 - Current
- Investigate and analyze suspicious activities, transaction and accounts to identify potential fraud cases
- Collect evidence and information to be used for incident filing, loss prevention and process improvement
- Record all investigative actions and decisions taken, making sure it comply with the regulatory requirements
- Gather information from all internal and external sources to determine whether the transactions are suspicious or not
- Assess bank’s exposure to fraud risks and conduct ongoing monitoring of high-risk account and transaction, identify potential vulnerabilities and recommend appropriate risk mitigation measures
- Leveraged advanced fraud detection and prevention tools, software to enhance the effectiveness and efficiency of fraud prevention effort.
Credit Risk Consultanat
Rogers Communication
06.2020 - 01.2021
- Collaborated with clients to develop action plans to address specific challenges and objectives
- Developed and implemented customized strategies to meet client needs.
- Prepared accurate and concise reports, conveying progress, issues and solutions.
- Identify the fraudulent activity involved regarding the account and resolve the dispute.
Debt Counselor
Total Credit Recovery
04.2019 - 05.2020
- Provided optimum solutions to clients in dealing financial objectives and goals
- Negotiated and assisted customers with timely payment resolutions on one or multiple credit cards
- Administered financial assessments and provided consistent customer experience
- Conducted payment transactions electronically and made arrangements for the customers on their account
- Provided timely, efficient and respectful customer service by giving apt solutions to customers in managing their debts.
Business Analyst
NetCarrots Loyalty Services
08.2011 - 01.2016
- Gathered data and conducted a SWOT analysis to understand the premise 'where we are now' to plan moving forward
- Interviewed users and other stakeholders to understand the domain, gathered customer requirements through surveys, along with JAD sessions
- Creating declarative documents CRDs & BRDs with project Business Analyst and Solutions Architect to deliver new features and functionality for both the programs
- Creation of requirements, business use cases, and functional specifications (FRS).
Education
Masters in Business Administration (MBA) -
03.2011
Bachelor of Science (B.Sc) -
06.2008
Skills
- Investigation
- Due diligence
- Banking Operations
- Regulatory Knowledge
- Account Information Review
- Transaction Review
- Fraud Detection
- Risk Level Determination
- Activity Monitoring
- Loss Prevention
- Fraud Identification
- Verbal and Written Communication
Certification
- Scrum Master Certified (SMC)
- Associated with TCAE (Toronto Compliance and AML Event)
- Certified Financial Crime Specialist (CFCS)- pursuing at present
Timeline
Branch Fraud Officer
Royal Bank of Canada
01.2021 - Current
Credit Risk Consultanat
Rogers Communication
06.2020 - 01.2021
Debt Counselor
Total Credit Recovery
04.2019 - 05.2020
Business Analyst
NetCarrots Loyalty Services
08.2011 - 01.2016
Masters in Business Administration (MBA) -
Bachelor of Science (B.Sc) -
Similar Profiles
ANIRBAN BASUANIRBAN BASU
QA Manager at TCS CANADA (Client - Royal Bank Of Canada)QA Manager at TCS CANADA (Client - Royal Bank Of Canada)
Ashok Kumar PeddinaAshok Kumar Peddina
Senior Consultant at Capgemini, Canada, Royal Bank of CanadaSenior Consultant at Capgemini, Canada, Royal Bank of Canada
Pierre ChristianPierre Christian
Customer Service Representative/Courier and Archiving at (RBC)Royal Bank Of Canada/Antigua Commercial BankCustomer Service Representative/Courier and Archiving at (RBC)Royal Bank Of Canada/Antigua Commercial Bank
Emmanuela Osei-KwartengEmmanuela Osei-Kwarteng
SOX Compliance Analyst at Royal Bank of CanadaSOX Compliance Analyst at Royal Bank of Canada
Upneet LubanaUpneet Lubana
Senior Fund Administrator, Hedge Funds at SS&C Technologies. IncSenior Fund Administrator, Hedge Funds at SS&C Technologies. Inc