Summary
Overview
Work History
Education
Skills
Timeline
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Ankita Soni

Inglewood,ON

Summary

Application support professional with strong foundation in technical troubleshooting and system optimization. Known for delivering high-quality support and resolving complex software issues efficiently. Collaborative team player with keen focus on achieving results and adapting to changing requirements. Skilled in problem-solving and effective communication with good understanding of ITIL concepts.

Overview

12
12
years of professional experience

Work History

Application Support Engineer-On Call

PGA Shipping
02.2024 - Current
  • Analyzing server logs and coordinating with development teams for Accounting software issues.
  • Log analysis and Troubleshooting known issues .
  • Maintaining Backup and writing purge scripts.
  • Administered user accounts and permissions in Microsoft 365 and Google Workspace.


Senior analyst

NTT DATA
02.2022 - 01.2023
  • Working on enhancements and supporting Bank of Ireland ‘s Business on-line site.
  • Supporting and maintaining bank of Ireland’s proprietary applications –DataQueryCenter, Sustainability and Old BOL CSA
  • Worked on Payments management and Payee management microservices using spring boot.
  • Maintaining and modifying Restful APIs for payee using spring boot.
  • Actively working on Problem Tickets assigned to team
  • Active participation in investigating root cause in production incidents and maintaining regular documentation.
  • Working on yearly activity of resolving vulnerabilities identified in Pen testing.
  • Working on code changes and code promotion on various environments
  • Created and maintained the existing CICD pipeline using Jenkins.
  • Wrote bash/batch scripts to automate mundane tasks.


Senior software Engineer

BA Continuum India Pvt Ltd.
08.2016 - 12.2019
  • Support for CEH (Custom event hub) which stores all the events fired on Bank of America site and provides a common platform to number of applications which utilizes these events for analyzing customer interests.
  • Support and maintain Offers management (OM) application suite which deals in providing banking product offers to customers.
  • Monitoring CEH and OM for errors and working on bug fixes.
  • Working on enhancements for CEH and OM.
  • Creating, maintaining and testing Restful APIs.
  • Providing Release support to development teams and monitoring applications for post release issues.
  • Working on various scripts and their java code called by scheduled jobs running on Autosys.
  • Working on yearly Disaster Recovery activities


Software Engineer

Sumeru Verde
09.2013 - 07.2016


  • Meter Data Collector-Retrieves meter data in form of xml by calling API’s, parse xml, Storing in database using C#.
  • ABITS-SOM and Adapter Service:Fires command on meter/Data Concentrator.Retrieves meter data in form of xml by calling API’s, parse xml, storing in database and viewing meter data.
  • Meter Probe-Calibration of meter and instantaneous reads of meter data. Reading from meter memory and writing data on meter made in VB by connecting meter to rs232 cable.
  • BIS BCS-Meter Software to be used by BIS to certify meter. Made in javaFx connecting meter using Java comm.
  • Data is sent to meter using MODBUS protocol via rs232 cable.
  • Birt reporting tool- Created birt reports. Also integrated birt reports with jsp.

Education

MCA -

PTU
India
05.2013

BCA -

PTU
India
05.2010

Skills

  • Technologies - Spring Boot, Microservices , Hibernate 30, Spring MVC, Kafka
  • Database - SQL Server, MySQL, Oracle 10g , Oracle Exadata
  • Scripting – Bash script, BAT file, Python
  • Unit Testing - Junit
  • IDE - Eclipse, STS
  • Project version control - TortoiseSVN, bitbucket, IBM Clear case
  • Deployment Server – Apache Tomcat, Jboss
  • Project Tracking Tool - Jira
  • Project Build - Maven
  • Production Support Tools-Splunk, Introscope, AppDynamics,Autosys, Cron
  • CI/CD tools- Jenkins, Github
  • ITSM tools- BMC Remedy, ServiceNow

Timeline

Application Support Engineer-On Call

PGA Shipping
02.2024 - Current

Senior analyst

NTT DATA
02.2022 - 01.2023

Senior software Engineer

BA Continuum India Pvt Ltd.
08.2016 - 12.2019

Software Engineer

Sumeru Verde
09.2013 - 07.2016

MCA -

PTU

BCA -

PTU

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