Ankita Sharma
Calgary,AB
Summary
Accomplished Assistant Manager at Tim Hortons with a proven track record in enhancing customer service and streamlining operations. Expert in Microsoft Office Suite and staff training, significantly improving team efficiency and customer satisfaction. Demonstrates exceptional problem-solving abilities and critical thinking, ensuring high-quality service delivery and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Well.ca
Calgary, AB
01.2024 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Customer Service Cashier
IOS Call Centre
Charlottetown, PE
04.2023 - 10.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained accurate records of customer transactions for reporting purposes.
- Participated actively in team meetings to discuss strategies for improving overall performance within the department.
- Utilized various software applications to process customer orders.
- Worked with floor team and managers to meet wide range of customer needs.
Assistant Manager
Tim Hortons
Montreal, QC
10.2019 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Diploma Of Networking And Internet Security - IT
CDI
Montreal, QC09.2021
Bsc Computer Science -
DAV College
Punjab,India05.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Call Center Operations
- Microsoft PowerPoint
- Microsoft Office Suite
Languages
Hindi
Native or Bilingual
English
Professional Working
Certification
Dispatch and Freight brokerage
Timeline
Warehouse Associate
Well.ca
01.2024 - Current
Customer Service Cashier
IOS Call Centre
04.2023 - 10.2023
Assistant Manager
Tim Hortons
10.2019 - 10.2022
Diploma Of Networking And Internet Security - IT
CDI
Bsc Computer Science -
DAV College