Ankita Satkar
Calgary,Canada
Summary
Results-driven Customer Experience & Sales Professional with a strong background in financial services, business development, and client relationship management. Proven ability to drive customer satisfaction, process transactions with accuracy, and develop strategic sales plans. Adept at team collaboration, conflict resolution, and operational efficiency. Passionate about delivering exceptional customer experiences and building long-term relationships.
Overview
7
7
years of professional experience
Work History
Store Associate
TJX Companies Inc.
Calgary, Alberta
02.2025 - Current
- Delivered exceptional customer service, ensuring positive shopping experiences, and timely query resolution.
- Assisted in inventory management, cash handling, and transaction processing, maintaining high accuracy.
- Contributed to operational efficiency and store performance through effective time management and team collaboration.
Store Associate
Winners International L.P.
Vancouver, British Columbia
08.2023 - 02.2025
- Assisted with various store responsibilities while adhering to company policies and standards.
- Provided high-quality customer service, focusing on the timely resolution of queries, and ensuring customer satisfaction.
- Assisted in maintaining operational efficiency, and effectively managed time to support business growth.
Business Development Executive
Rain Financial Services
Mumbai
08.2020 - 09.2022
- Built and managed client portfolios, increasing revenue through consultative sales, and retention strategies.
- Developed data-driven sales forecasts, and identified growth opportunities to expand the client base.
- Generated high-quality leads, enhancing financial service offerings, and market reach.
Sales Support Executive
Sharekhan by BNP Paribas
Mumbai
11.2017 - 06.2020
- Provided sales and customer support, handling client onboarding, documentation, and account management.
- Led the testing and implementation of new applications, streamlining sales processes, and improving efficiency.
- Managed CRM databases and ensured compliance with financial services.
Education
MBA -
University Canada West
Vancouver, BC01-2025
Masters in Commerce -
University of Mumbai
Mumbai 01-2021
Bachelors in Commerce -
University of Mumbai
Mumbai01-2017
Skills
- Customer Relationship Management (CRM)
- Client Engagement and Retention Strategies
- Sales and Business Development
- Payment and transaction processing
- Financial Product Knowledge
- Cash handling and accuracy
- Account Management and Documentation
- Conflict Resolution and Problem-Solving
- Time Management and Multitasking
- Team Collaboration and Leadership
Technical & Language Skills
Technical Skills: CRM Software, Microsoft Office Suite, Sales & Inventory Management Tools
Languages:
✔ English – Full Professional Proficiency
✔ Hindi – Full Professional Proficiency
✔ Marathi – Full Professional Proficiency
Timeline
Store Associate
TJX Companies Inc.
02.2025 - Current
Store Associate
Winners International L.P.
08.2023 - 02.2025
Business Development Executive
Rain Financial Services
08.2020 - 09.2022
Sales Support Executive
Sharekhan by BNP Paribas
11.2017 - 06.2020
MBA -
University Canada West
Masters in Commerce -
University of Mumbai
Bachelors in Commerce -
University of Mumbai
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