Ankita Priya

Dynamic Project Analyst with a proven track record at Data Analysis Projects, leveraging SQL and data visualization to drive strategic insights. Skilled in L1/L2 support and ITIL practices, I excel in problem-solving and enhancing operational efficiency, ensuring seamless application transitions and robust incident management.

Cooking, Sight Seeing, Dancing, Swimming & Watching Movies

• Extensive working experience in customer IT services and office administration.
• Responsible for monitoring production and providing efficient support to customers
• Provided Efficient L1/L2 support
• Ongoing monitoring of the systems/applications
• Sense of urgency when handling issues impacting the business
• Analysis and investigation skills, with a structured approach to problem solving
• Able to work autonomously, with little supervision and able to seize the initiative
• To bring efficiency to several business methods within Project.
• Ability to work in high paced banking environment with demanding user base
• Performed disaster recovery tests to ensure system availability and functionality
• Outstanding skills in developing long term relationship with clients by providing excellent customer service
• Ability to manage the most complicated tasks and situations in an efficient manner
• Quick learner with an ability to implement new skills effectively
• On-going maintenance, release and deployments on all applications
• Responsible for managing Business Continuity Planning
• Liaise with the development teams and drive application stability
• Strong team building, time management skills with quick learning capacity.
• Data Transformation & Reporting: Experienced in querying data using SQL
• Collaboration & Training: Strong interpersonal skills with a track record of promoting cross-functional data
• Sharing, conducting training sessions, and enhancing data literacy across teams. Able to manage workload with acute attention to organizing and neatness.

• Provide front line customer services to reputed busy business sector.
• Gain sound knowledge of all products and services to satisfy any customer queries.
• Organize meetings; prepare agendas and meeting minutes.
• Engage in the documentation and recording of all development and maintenance procedures of the office as well as reviewing and updating the manuals.
• Making sure the team provides stellar service on every call and maintaining SLAS and KPIs.
• Preparing weekly/monthly reports based on SLA, KPIs and ESATs.
• Maintain scheduling and payroll edits for the team.

• Input client management and services data in system accurately with error checking and corrections accordingly.
• Maintain electronic system with up to date data; Data validation, generation and extraction of input data.
• Prepare reports and monitor business for day to day ultimate goal.
• Maintain financial data using advanced software and export data in PDF, excel, word formats as needed.