ANKITA PATEL
Ottawa,,ON
Summary
Results-driven Debt Recovery Officer with over 2 years of experience in accounts receivable and collections. Strong background in managing overdue accounts, negotiating repayment plans, and maintaining accurate financial documentation. Adept at fostering positive client relationships, minimizing delinquencies, and achieving collection targets. A team player with excellent communication, analytical, and time management skills. Proficient in MS Office and adaptable to dynamic, fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
Dollarama
03.2025 - 08.2025
- Processed cash, debit, and credit transactions quickly and accurately in a high-volume retail environment.
- Provided excellent customer service by assisting with product inquiries.
- Maintained a clean and organized checkout area while ensuring compliance with health and safety protocols.
- Balanced cash register at the beginning and end of each shift, consistently reporting zero discrepancies.
- Assisted in stocking shelves, rotating merchandise, and organizing promotional displays.
- Supported opening and closing procedures, including counting floats and preparing tills.
- Handled customer concerns with patience and professionalism, ensuring a positive shopping experience.
Baker
Tim Hortons
08.2023 - 08.2025
- Prepare and bake a variety of items such as donuts, muffins, and croissants following company standards.
- Monitor oven settings and baking times to ensure consistent product quality.
- Maintain a clean and organized workstation, adhering to food safety and hygiene standards.
- Track inventory and assist with ordering supplies to avoid stock shortages.
- Collaborate with front-line staff to ensure product availability during peak hours.
- Provide support during busy hours to meet customer demand efficiently.
- Implement waste-reduction strategies and monitor ingredient usage to control costs.
Debt Recovery Officer
Saumya Financial Services
02.2018 - 01.2022
- Conducted daily follow-up calls and emails to clients with overdue accounts, resulting in a 60% reduction in delinquent balances.
- Negotiated customized repayment plans based on individual financial circumstances, improving collection success rates.
- Updated and maintained accurate customer records, payment histories, and account notes in internal systems.
- Collaborated with legal and compliance teams on escalated cases requiring further action.
- Sent account statements and payment reminders regularly to ensure transparency and client awareness.
- Identified accounts requiring special attention and prioritized recovery actions accordingly.
- Assisted in training new hires on call handling techniques and internal collection procedures.
- Achieved and consistently exceeded monthly recovery targets through effective communication and strategic planning.
Data Entry Clerk
Heer Creation
09.2017 - 01.2018
- Entered and updated large volumes of customer and inventory data into internal systems with a high degree of accuracy.
- Verified and cross-checked data entries against source documents to ensure completeness and accuracy.
- Developed and maintained Excel spreadsheets to track order processing, shipments, and stock levels.
- Created detailed product listings with accurate descriptions, specifications, and pricing for online platforms.
- Coordinated with inventory and logistics teams to streamline product tracking and reduce stock discrepancies.
- Ensured strict adherence to data privacy and security protocols when handling confidential customer and product data.
Education
Bachelor of Science - Information Technology
Uka Tarsadia University
Bardoli, Gujarat06.2017
Skills
- Financial Administration
- Knowledge of MS Office
- Communication
- Documentation
- Leadership
- Customer service
- Analytical
- Critical Thinking
- Time-management
- Active listener
- Adaptability
- Resourcefulness
Certification
Debt Collector Agent
Timeline
Cashier
Dollarama
03.2025 - 08.2025
Baker
Tim Hortons
08.2023 - 08.2025
Debt Recovery Officer
Saumya Financial Services
02.2018 - 01.2022
Data Entry Clerk
Heer Creation
09.2017 - 01.2018
Bachelor of Science - Information Technology
Uka Tarsadia University
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