Ankita Patel
Halifax,Canada
Summary
Accomplished Esthetician at Feathers Salon, recognized for exceptional customer service and sanitation standards. Excelled in relationship building and spa retail sales, boosting client satisfaction and loyalty. Promoted for outstanding skill, significantly enhancing team performance and operational efficiency. Expert in high-frequency machine use, embodying a perfect blend of technical proficiency and interpersonal aptitude.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Esthetician
Feathers Salon
04.2022 - Current
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Promoted to lead esthetician for demonstrating outstanding skill and dedication to client care.
- Implemented client feedback system to identify areas for improvement, leading to higher satisfaction rates.
- Resolved customer complaints and facilitated conflict resolutions.
- Created repeat business by developing long-term relationships with regular customers.
- Reduced treatment time without compromising quality, optimizing booking schedule for increased daily appointments.
Customer Service Cashier
Walmart
01.2021 - 12.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Performed cash, card, and check transactions to complete customer purchases.
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up to date on the status of routine activities .
- Met customer service goals and exceeded customer expectations.
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Collaborated with team members to maintain smooth operations during peak hours.
Education
Post-Baccalaureate Diploma in Business Management - Business Accountancy
Cape Breton University
Sydney, NS04-2021
Master of Commerce - Accounting
Gujarat University
Ahmedabad, India07-2012
Bachelor of Commerce - Accounting
Gujarat University
Ahmedabad 07-2009
Skills
- High-frequency machine use
- Sanitization
- Spa retail sales
- Excellent team player
- Relationship building and management
- Sales management
Languages
English
Timeline
Esthetician
Feathers Salon
04.2022 - Current
Customer Service Cashier
Walmart
01.2021 - 12.2021
Post-Baccalaureate Diploma in Business Management - Business Accountancy
Cape Breton University
Master of Commerce - Accounting
Gujarat University
Bachelor of Commerce - Accounting
Gujarat University
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