MANISH KUMAR
Edmonton
Summary
Determined Assistant Manager with 5 + years of experience in restaurant management, possessing upbeat attitude and passion for delivering best products, services, and customer-service. Natural leader with passion for motivating team members to present consistently positive image. Takes ownership of customer escalations and problem-resolution and mentors and educates team to meet goals. Skillful in promoting brand through authentic engagement with customers and staff.
Overview
10
10
years of professional experience
Work History
Amazon Driver
Leif Logistics Ltd
07.2025 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Cab Driver
Unicity International Inc.
04.2024 - 06.2025
- Successfully navigated a variety of urban and rural areas while driving passengers safely to their destinations.
- Accepted credit and cash payments, providing change when necessary.
- Maintained a comprehensive knowledge of the local area.
- Monitored fuel levels and fuel economy.
- Maintained a punctual and reliable attendance record.
- Ensured all fares were collected accurately and completely.
- Delivered excellent customer service, providing assistance with loading and unloading of luggage.
- Verified passenger identification prior to transporting.
Cab Driver
Uber
09.2022 - 02.2024
- Successfully completed over 20000 trips while maintaining a 5-star rating for customer satisfaction.
- Implemented efficient route planning strategies that reduced average trip time.
- Exceeded monthly revenue targets through proactive customer engagement and service excellent.
- Drove 72 hours per week with a perfect safety record, ensuring passenger and vehicle security.
- Utilized strong communication skills to assist passengers in navigating the app and resolving any issues they encountered.
Route Sales Representative
PepsiCo Canada
03.2022 - 08.2022
- Servicing customers by delivering and merchandising high-quality products
- Developing and sustaining a growing snack foods business to an assigned group of retail customers (for example grocery, gas-stations, and convenience stores)
- Offered above-and-beyond support to customers to promote consistent route growth
- Maintained vehicle and personal appearance in neat, clean, and professional fashion
- Identifying changing customer needs through constant review of the highest selling products
- Managing inventory to ensure balanced accounts and fresh products for customers
- Prepared attractive and interesting displays at customer locations to promote products
- Managing product placement on shelves, increasing shelf facings and racks, handling carton returns, inventory movement and cleaning shelves and racks
- Applied knowledge and skills in maneuvering vehicles in heavy traffic, inclement weather, or tight loading docks to maintain safe operations
- Assisted with sorting and organizing stockroom items
- Communicated regularly with dispatcher for delivery route details and changes
- Developed and implemented promotional strategies to boost sales and customer loyalty
- Displayed products properly at customer sites and according to company specifications and policies
Assistant Manager
Domino's
03.2020 - 02.2022
- Provided excellent customer service by paying attention to special needs by offering special deals and promotions on food.
- Developed and maintained strong relationships with customers and vendors.
- Enhanced the company reputation by providing exceptional customer service at an individual level.
- Reviewed weekly inventory charts and recorded facility needs, accordingly.
- Implemented a training course for new associates.
- Reviewed daily staff scheduling based on business demands and labor requirements.
- Motivated the team in a fun, fast-paced environment.
- Executed all daily opening and closing procedures.
Assistant Manager
Domino's
01.2016 - 12.2019
- Coordinated work handoffs and schedules with managers
- Addressed and resolved customer inquiries and complaints to restore satisfaction
- Defined clear targets and objectives and communicated to other team members
- Prepared, conducted and evaluated training programs to support staff changes, company growth and expansion activities
- Maintained inventory and adjusted stock as required
- Handling cash deposits and cash balancing of the store and preparing deposits for banks
- Verified accuracy of daily cashier batches by checking receipts, cheques, and cash
- Maintained store appearance and cleanliness.
- Managed day-to-day operations of a retail store, leading a team of 10-15 employees.
Supervisor
BP Gas Station
06.2016 - 04.2017
- Implemented successful drilling campaigns utilizing advanced techniques such as horizontal drilling and hydraulic fracturing.
- Conducted thorough site inspections to maintain compliance with industry regulations and environmental standards.
- Coordinated multidisciplinary teams during project execution stages for seamless communication between departments.
- Ensured accurate documentation procedures were followed consistently across all project activities maintaining reliable records.
Customer Service Representative
Countdown NZ Supermarkets
03.2016 - 11.2016
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Diploma Level 5 and level 6 - Business Management
New Zealand National College
03.2017
Skills
- Business Management skills
- Problem Solving
- Interpersonal Skills
- Route Management
- Team Support
- Stock Rotation
- Sales skills
- Building Customer Trust and Loyalty
- Cash Management
- Customer Service
- Microsoft Office Skills
- Issue Resolution
- Safe Vehicle Operations
- Ability to lead
- Understanding Customer Needs
- Clean driving record
- Valid Driver's license
LANGUAGES
English : Fluent
Timeline
Amazon Driver
Leif Logistics Ltd
07.2025 - Current
Cab Driver
Unicity International Inc.
04.2024 - 06.2025
Cab Driver
Uber
09.2022 - 02.2024
Route Sales Representative
PepsiCo Canada
03.2022 - 08.2022
Assistant Manager
Domino's
03.2020 - 02.2022
Supervisor
BP Gas Station
06.2016 - 04.2017
Customer Service Representative
Countdown NZ Supermarkets
03.2016 - 11.2016
Assistant Manager
Domino's
01.2016 - 12.2019
Diploma Level 5 and level 6 - Business Management
New Zealand National College
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