Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ankita Khurana

Edmonton,Canada

Summary

Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.

Overview

6
6
years of professional experience

Work History

CS Resolution Specialist

Amazon
05.2024 - Current
  • Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Provided customers with status updates for tracked packages.
  • Issued timely and accurate responses to both internal and external inquiries.
  • Communicating with customers directly by phone and email.
  • Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
  • Upholding company values in working with every customer.

SENIOR CUSTOMER SERVICE SPECIALIST

Skip The Dishes
06.2019 - 12.2023
  • Provided guidance, support and training to staff on customer service techniques and strategies
  • Utilized a variety of software applications, such as CRM systems, databases and spreadsheets, to manage customer accounts
  • Collaborated with cross-functional teams across departments to develop customized solutions based on individual needs
  • Managed daily workflow of incoming calls from customers seeking assistance with their orders or inquiries
  • Resolved escalated customer issues promptly by applying problem-solving skills in a timely manner
  • Prioritized tasks efficiently according to urgency while managing multiple projects concurrently

BUSINESS ADMINISTRATIVE ASSISTANT

Brett Young Seeds
06.2021 - 09.2023
  • Maintained a high level of professionalism when dealing with difficult customers
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Performed data entry tasks accurately and in a timely manner
  • Assisted with training and mentoring new team members
  • Processed orders, returns, and exchanges in an accurate and efficient manner
  • Tracked all incoming calls and emails from customers using appropriate software applications

FASHION ASSOCIATE

Walmart
11.2019 - 06.2021
  • Processed transactions quickly and accurately while providing superior customer service at the cash register
  • Identified opportunities for increasing sales by suggesting additional items or services
  • Provided support during special events or promotional activities by setting up displays or running contests
  • Tracked inventory levels and communicated needs to store management team
  • Assisted customers in selecting appropriate clothing items based on individual style preferences and body type
  • Watched for and recognized security risks and thefts

BUSINESS ADMINISTRATIVE INTERN

Career Trek
05.2019 - 07.2019
  • Answered incoming calls promptly, providing accurate information about company products and services to customers
  • Provided administrative support to the executive team, including scheduling meetings, preparing agendas, and managing calendars
  • Maintained files and filing, keeping sensitive information confidential
  • Served as primary point of contact for facilitating operational and administrative inquiries
  • Resolved issues, escalating major conflicts and concerns to appropriate personnel
  • Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions

Education

DIPLOMA - Business Administration

Manitoba Institution of Trade and Technology
07.2019

Skills

  • Attention to detail
  • MS Excel
  • Multitasking
  • MS Outlook
  • Data Entry
  • File Organization
  • Team Collaboration

References

References available upon request

Timeline

CS Resolution Specialist

Amazon
05.2024 - Current

BUSINESS ADMINISTRATIVE ASSISTANT

Brett Young Seeds
06.2021 - 09.2023

FASHION ASSOCIATE

Walmart
11.2019 - 06.2021

SENIOR CUSTOMER SERVICE SPECIALIST

Skip The Dishes
06.2019 - 12.2023

BUSINESS ADMINISTRATIVE INTERN

Career Trek
05.2019 - 07.2019

DIPLOMA - Business Administration

Manitoba Institution of Trade and Technology

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