Ankita Gidda
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Committed to leaving great, lasting impression. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Sandman Hotel And Suites
07.2022 - Current
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Implemented marketing and promotional initiatives to increase occupancy.
- Prepared reports on guest satisfaction levels and other metrics.
- Stored guest valuables in safe and individual boxes for security.
Assistant Store Manager
Shah Brother Convenience Store
04.2020 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Regional Sales Coordinator
Sandman Hotel Group
04.2023 - 12.2023
- Leveraged social media platforms to engage potential clients, expanding brand reach within the region.
- Collaborated with cross-functional teams to ensure seamless communication and timely project delivery for customers.
- Streamlined sales processes to optimize efficiency, resulting in improved team productivity.
- Cultivated a competitive yet supportive work environment that encouraged collaboration among team members towards shared goals.
- Optimized CRM usage to effectively manage client information and follow ups.
- Preparing client file management, proposals and contracts.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
Room Attendant
Ramada Plaza
02.2018 - 12.2021
- Trained new colleagues on departmental procedures and provided assistance in finding cleaning supplies.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Ensured positive guest experiences with prompt response to special requests and additional services.
Education
Diploma - Business Management And Administration
College of Caledonia
Prince George, BC04.2020
Skills
- Front Desk Management
- Transportation Information
- Hospitality Service
- Problem-Solving Skills
- Time Management
- File Management
- Administrative Support
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Regional Sales Coordinator
Sandman Hotel Group
04.2023 - 12.2023
Front Desk Agent
Sandman Hotel And Suites
07.2022 - Current
Assistant Store Manager
Shah Brother Convenience Store
04.2020 - Current
Room Attendant
Ramada Plaza
02.2018 - 12.2021
Diploma - Business Management And Administration
College of Caledonia
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