ANKITA DAS
North Vancouver,BC
Summary
Strategic and Result Driven Operations Analyst with the ability to adapt in dynamic work environment aligning with changing business needs and goals. Working as an Operations Analyst gave me expertise in business operations, account management, client relations, logistics management, supplier negotiation in terms of business development. Skilled in Microsoft Excel, SAP, Fresh-desk, Marketing tools and equipped with excellent communication skills, work ethic, time management, and strong leadership in achieving high performance.
Overview
4
4
years of professional experience
Work History
OPERATIONS ANALYST
MOE'S HOME COLLECTION
05.2023 - Current
- Oversee Vendor Inbox, ensuring precision in forwarding customised orders to the relevant vendors
- Collaborated with vendors to acquire quotations, annual pricing matrices, and manage post sale interactions to negotiate discounts or compensation in case of defects or inconsistencies
- Extract and evaluated weekly/monthly performance reports of both vendors and carriers through SAP to identify trends, initiate discussions with management to devise strategies to enhance profitability while monitoring expenditures
- Discovered reliable and cost effective shipping methods from weekly shipment data and negotiated with carriers for discrepancies and incompetencies occurred during deliveries
- Generate deduction reports for Digital Clients like Wayfair, Overstock using MS Excel tools like Pivot Table, Power query, analyse product values to finalise settlement amounts and cut down company losses.
CUSTOMER CARE TEAM LEAD
MOE'S HOME COLLECTION
08.2022 - 05.2023
- Led a customer care team of 8 members in tactically resolving customer queries ensuring satisfaction aligning with company policies
- Educated team with the optimal usage of applications on SAP Business One and FreshDesk in achieving goals and targets
- Worked with team to identify areas of improvement and effectively devised solutions based on findings
- Created SOPs, training manuals, submitted quarterly reports containing insights of the employee performance and SAP Business strategy system.
CUSTOMER RESOLUTION ADMINISTRATOR
MOE'S HOME COLLECTION
11.2021 - 08.2022
- Responded to customer needs and queries through competent customer service and customised problem solving
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Fielded inquiries via email and calls to offer immediate assistance to customer needs
- Worked with relevant departments and teams to resolve complex issues that require cross-functional collaboration, prioritising customer satisfaction with the help of team work.
MARKETING ANALYST
PROPEL SOLUTIONS
08.2020 - 10.2021
- Utilised marketing analytics platforms to analyse campaign performance and generate actionable reports which led to improved campaign reach, customer engagement and revenue.
- Coordinated with SEO team members to create high quality SEO content for clients, implementing SEO Tactics to ensure long term site growth and visibility.
- Created website plan for PropelU Cloud Solutions to promote its product M365 to other businesses using Pay-Per-Click (PPC), Microsoft Advertising, shopping campaigns, and client lead generation through keyword and demographic targeting.
- Performed keyword research and keyword cleaning and tailored blog posts accordingly for better results in SEO.
- Reviewed marketing department's monthly analysis of customer acquisition data and campaign performance and made recommendations for improvement.
Education
Post Baccalaureate Diploma - Digital Marketing
Capilano University
North Vancouver, BC12-2020
Bachelor's Degree - Business Administration-Marketing
Amity University
India06-2018
Skills
- Data Research and Validation
- SAP Business One and FreshDesk optimisation
- Inventory and Supply Management
- Negotiations with Suppliers and Logistics
- Experience with M365, PPC, SEO
- Excellent Communication and Relationship Building
- Qualitative and Quantitative Analysis
- Microsoft Office - Excel, Word, PowerPoint, Outlook
Accomplishments
- Supervised a Customer Care Team of 8 members.
- Maximised company profits by $1,50,000 through effectively helping with Logistics operations.
- Best Marketing academic student award (2015-2018).
- Achieved 75% academic scholarship for excellent performance.
References
References are available on request.
Timeline
OPERATIONS ANALYST
MOE'S HOME COLLECTION
05.2023 - Current
CUSTOMER CARE TEAM LEAD
MOE'S HOME COLLECTION
08.2022 - 05.2023
CUSTOMER RESOLUTION ADMINISTRATOR
MOE'S HOME COLLECTION
11.2021 - 08.2022
MARKETING ANALYST
PROPEL SOLUTIONS
08.2020 - 10.2021
Post Baccalaureate Diploma - Digital Marketing
Capilano University
Bachelor's Degree - Business Administration-Marketing
Amity University
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