Ankita Das
North Vancouver,British Columbia
Summary
A rapid learner with the ability to swiftly grasp concepts, information, and processes to remain current in a dynamic work environment. Proficient in organizing and prioritizing tasks
to maximize productivity, while maintaining open and flexible communication for seamless collaboration. Committed to upholding high levels of accuracy in all endeavors.
Overview
7
7
years of professional experience
Work History
Resolutions Specialist
Moe's Home Collection
12.2021 - Current
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Led automation project of SAP Business One integration with Client’s website and Freshdesk enabling effective performance adding value to the business need by handling customer complaints and concerns, and increase customer loyalty towards the business.
- Manage communication with overseas factories, foster strong relationships and ensure production requirements to final product quality checks, address issues related to product manufacture. Prepared SOP’s to ensure company standards applied to each claims.
- Negotiate financial reimbursements with third party freight companies to minimize financial impact to the company due to carrier mishandling and mistakes and in return maximize service quality.
- Generate deduction report for Digital Clients such as Wayfair, analyze product values to finalize settlement amounts and cut down losses.
Front End Department Supervisor
Thrifty Foods
07.2021 - 12.2021
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responsible in ensuring superior customer service experience by coaching, mentoring and training the staffs providing them with feedback to support the team
- Foster a shopping experience for customers that engages them in way that enhances loyalty, sales and profit.
- Ensure proper communication among team members, by encouraging a positive environment of outstanding teamwork, mutual respect and working morale.
Front End Team Lead
Real Canadian Superstore
09.2020 - 06.2021
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Marketing Analyst
Propel Solutions
09.2020 - 12.2020
- Utilized marketing analytics platforms to analyze campaign performance and generate actionable reports which led to improved campaign reach, customer engagement and revenue.
- Coordinated with SEO team members to create high quality SEO content for clients, implementing SEO Tactics to ensure long term site growth and visibility.
- Created website plan for PropelU Cloud Solutions to promote its product M365 to other businesses using Pay-Per-Click (PPC), Microsoft Advertising, shopping campaigns, and client lead generation through keyword and demographic targeting.
- Performed keyword research and keyword cleaning and tailored blog posts accordingly for better results in SEO.
- Reviewed marketing department's monthly analysis of customer acquisition data and campaign performance and made recommendations for improvement.
Administrative Assistant
Axis Insurance Agency
07.2020 - 09.2020
- Scanned and attached documents from the old broker managing system to the new system.
- Basic and routine processing of documents (invoices, certificates of insurance, etc.) and arrange them in an orderly manner based on their issuing dates and times.
- Managed daily administration of client accounts (correspondence; policy, contract, and lease agreement wording review; policy documentation issuance).
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed department budgets and generated financial reports for management review.
Front End Assistant
Real Canadian Superstore
09.2019 - 06.2020
- Interact with over 80 customers per shift ensuring customers have a good shopping experience so that they continue to shop at superstore.
- Ensure providing proper customer service by dealing with customer complaints and queries and helping them to get the most out of the store to maintain courteous customer relationship.
- Helping the new cashiers and training them to provide utmost knowledgeable customer assistance .
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
Seasonal Sales Associate
The Body Shop
12.2019 - 01.2020
- Handling customer concerns efficiently and effectively, sharing feedback with Store Management as needed.
- Creatively supporting upkeep of store layout & visual merchandising, inventory management and other store operations as required.
- Learning and leveraging knowledge of the beauty market, the competitors and the products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Insurance Sales Agent
IDBI Federal Life Insurance Co
06.2016 - 08.2016
- Completed an insurance certified course to qualify selling insurance.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Assessed the needs of the customers and provided them with the best solutions.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Education
Post Baccalaureate Diploma - Advanced Business Administration
Capilano University
North Vancouver, BC10.2020
BBA - Marketing Management - Customer Relationship Marketing
Amity University
Kolkata, India06.2018
Skills
- Customer Service- Over 4 years of dedicated experience
- SAP Knowledge-Proficient in leveraging SAP for operational excellence
- International Supplier Relations-Extensive experience in dealing with overseas suppliers
- Customer Issue Resolution-Exceptional ability in handling customer concerns and issues
- Multitasking- Proven capability in handling multiple tasks efficiently
- Customer Service Supervisor- Ability to supervise, coach, mentor and train staffs
- Technical Proficiency- Highly skilled in Microsoft Office, Outlook, SEO & PPC Campaign (Digital marketing), Microsoft Advertising
- Analytical Skills- Used data analysis method with Excel, critical thinking of problems, problem-solving with effective decision making
- Relationship Building- Have always worked with customer and business oriented organizations whose main focus was Relationship building with end consumers by providing hands on experience to end users
Languages
English
Full Professional
Timeline
Resolutions Specialist
Moe's Home Collection
12.2021 - Current
Front End Department Supervisor
Thrifty Foods
07.2021 - 12.2021
Front End Team Lead
Real Canadian Superstore
09.2020 - 06.2021
Marketing Analyst
Propel Solutions
09.2020 - 12.2020
Administrative Assistant
Axis Insurance Agency
07.2020 - 09.2020
Seasonal Sales Associate
The Body Shop
12.2019 - 01.2020
Front End Assistant
Real Canadian Superstore
09.2019 - 06.2020
Insurance Sales Agent
IDBI Federal Life Insurance Co
06.2016 - 08.2016
Post Baccalaureate Diploma - Advanced Business Administration
Capilano University
BBA - Marketing Management - Customer Relationship Marketing
Amity University
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