Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Ankita Chauhan

Edmonton,AB

Summary

Dynamic leader with a proven track record at IntouchCX, enhancing customer satisfaction and spearheading process improvements. Expert in CRM software and staff training, I've significantly boosted productivity and sales performance. My strategic use of data analytics and commitment to team leadership have driven tangible results, making me a valuable asset to any employer seeking to elevate their customer engagement and revenue management.

Overview

4
4
years of professional experience
1
1
Certification

Work History

CSR Supervisor

IntouchCX
06.2022 - 06.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Collaborated with other department supervisors to identify opportunities for process improvements across the organization.
  • Implemented cross-training initiatives to increase skill sets among CSR representatives, resulting in increased productivity.
  • Managed high-volume call center operations, ensuring timely responses to customer inquiries.
  • Leveraged data analytics tools to identify trends and patterns in customer interactions, informing strategic decision-making processes within the company.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Oversaw escalated customer concerns, providing satisfactory resolutions in a timely manner.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.
  • Created, prepared, and delivered reports to various departments.

Retail Sales Manager

GTA Field Tech
02.2020 - 06.2022
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Recruited, hired and trained 9 associates to develop into productive team members with excellent product knowledge.
  • Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
  • Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.

Education

Bachelor of Science - Network And System Administration

CDE College
Sherbrooke, QC
06-2021

Skills

  • Staff training and development
  • Retail operations
  • Sales support
  • Sales expertise
  • Call center operations
  • CRM software
  • Customer engagement
  • Upselling strategies
  • Team leadership
  • Complaint handling
  • Revenue management

Accomplishments

  • Supervised team of 9 staff members.
  • Achieved affective communication by introducing slack for group tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved growth in company numbers through effectively helping with recruiting and training candidates .

Languages

English
Full Professional
French
Limited Working
Hindi
Native or Bilingual

Certification

  • CompTIA Certification
  • Google IT Support Professional Certificate

Timeline

CSR Supervisor

IntouchCX
06.2022 - 06.2024

Retail Sales Manager

GTA Field Tech
02.2020 - 06.2022

Bachelor of Science - Network And System Administration

CDE College

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Ankita Chauhan