Ankita Brahmbhatt
Fergus,ON
Summary
Esthetician offering exemplary service and progressive medical spa techniques. Personable and punctual. Esthetician with strong business, sales and customer service skills necessary to meet spa goals and exceed client expectations.
Overview
14
14
years of professional experience
Work History
Licensed Esthetician
Brows & Beauty co. P/T
Fergus, ON
06.2023 - Current
- Followed protocols for infection control practices such as sanitation and disinfection procedures.
- Conducted consultations with clients to determine their skin care needs and recommend appropriate treatments and products for maximum results.
- Set up patient rooms and sterilized equipment.
- Provided customized skin care treatments to clients based on their individual skin type and needs.
- Demonstrated product knowledge to customers regarding ingredients, benefits, and usage instructions.
- Recommended at-home skincare regimens tailored to each client's individual needs.
- Kept detailed records of all treatment sessions performed in accordance with state regulations.
- Performed waxing services, including facial hair removal and body waxing.
- Educated clients about proper skincare techniques such as exfoliation, moisturizing, sun protection.
- Consistently provided exceptional customer service to ensure client satisfaction.
- Analyzed client's skin using magnifying lamps or other diagnostic equipment.
- Attended industry-related seminars to stay up-to-date on new trends in esthetics.
- Maintained professional relationships with vendors by placing orders for supplies as needed.
- Performed light chemical peels to improve the appearance of skin tone and texture.
- Offered skin rejuvenation and cellulite reduction therapy services.
- Completed multiple facials, microdermabrasions and chemical peels per week.
- Relaxed clients with facial and body massages, aromatherapy and soothing environments.
- Performed laser hair removal treatments using state-of-the-art equipment.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Instructed clients on how to apply make-up to achieve desired look.
CAD Drafter
Toys R US canada
Concord, ON
02.2016 - 06.2021
- Modified existing designs to meet customer specifications or design changes.
- Prepared BOMs for parts and assemblies in accordance with engineering standards.
- Created schematic renderings in computer-aided software to produce 2D and 3D models.
- Collaborated with engineers on projects to ensure proper functionality of designs.
- Researched existing products and components to determine compatibility with current designs.
- Maintained records of revisions made to CAD files throughout the design process.
- Inspected completed design work for accuracy against original specifications and drawing notes.
- Created detailed CAD drawings of mechanical components and assemblies from , verbal instructions, and other engineering documents.
- Planned project timelines to ensure that deadlines were met in a timely manner.
- Provided insights to assist with value engineering and architectural review processes.
- Created assembly drawings showing all the components required for an assembly with appropriate dimensions and tolerances specified.
- Participated in design reviews ensuring that all requirements have been met prior to release.
- Built base drawing library for entire engineering department to use or customize in compliance with specific project requirements.
Project Coordinator
Toys R US
Concord, ON
06.2012 - 02.2016
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Assessed, monitored and reported on work progression.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
- Liaised between departments, vendors and clients to monitor project expenses.
- Liaised with project managers to evaluate project scope and define milestones and deadlines.
- Prepared status reports to communicate progress to stakeholders and management teams.
- Established and maintained quality performance metrics to meet objectives.
- Developed and implemented project tracker or calendar to meet and maintain standards.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Served as point-of-contact to support order management, testing and reporting.
- Assisted project manager in drafting schedules and related documentation.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
- Increased product knowledge by staying up to date on product offerings, features and functionality.
- Drove communication within high-performance, cross-functional organization to meet aggressive goals.
- Managed portfolio of projects to drive on-time deliverables within scope and budget.
- Drafted presentations outlining the current state of specific projects for review by senior managers.
- Introduced change improvement plans to achieve goals, methodologies and initiatives.
Customer Sales Lead
Toya R US Canada Inc
Mississauga, ON
05.2010 - 06.2014
- Gave customers quotes based on potential sales.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Built and deepened relationships with account representatives to support long-term company objectives.
- Consulted with customers regarding needs and addressed concerns.
- Forecasted product requirements and organized merchandise to meet expected location demands.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Performed cost-benefit analysis of potential products and customers to make effective sales strategy decisions.
- Determined realistic sales goals and motivated sales associates to achieve objectives to meet preset revenue targets.
- Answered customer inquiries regarding product availability, pricing information, warranties.
- Helped customers work within established systems to achieve desired results and maintain company loyalty.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Created detailed reports on daily sales activities and presented findings to management team.
- Advised clients on which purchases to make and why.
- Established mandatory customer service standards and monitored staff performance to verify compliance with preset criteria.
- Maintained current knowledge of industry trends through research of competitor activity.
- Assisted customers in selecting products that best suited their needs and budget.
- Resolved complex customer issues promptly and efficiently, while maintaining a positive attitude.
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Ensured store was clean, organized, properly merchandised and up to company standards at all times.
- Grew sales floor employee team while expanding service delivery.
Education
Some College (No Degree) - Para-Medical Esthetics
Bodypro Beauty Academy
Brampton, ON04-2024
Some College (No Degree) - Advance Diploma in Esthetics
Bodypro Beauty Academy
Brampton, ONBachelor of Interior Design - Interior Design
Sheridan College Institute of Technology And Advanced Learning
Oakville, ONSkills
- HydraFacials
- Eyebrow shaping & Lash extensions
- Skin Rejuvenation
- Conflict Resolution Abilities
- Appointment Scheduling
- Laser Hair Removal
- Spa Treatment Services Expert
- Advanced Facials Specialist
- Cellulite Treatments
- Microdermabrasion Treatments
- Chemical Facial Peels
- Sales Expertise
- Consultations
- Bridal Makeup Specialist
- Excellent Team Player
Timeline
Licensed Esthetician
Brows & Beauty co. P/T
06.2023 - Current
CAD Drafter
Toys R US canada
02.2016 - 06.2021
Project Coordinator
Toys R US
06.2012 - 02.2016
Customer Sales Lead
Toya R US Canada Inc
05.2010 - 06.2014
Some College (No Degree) - Para-Medical Esthetics
Bodypro Beauty Academy
Some College (No Degree) - Advance Diploma in Esthetics
Bodypro Beauty Academy
Bachelor of Interior Design - Interior Design
Sheridan College Institute of Technology And Advanced Learning
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