Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stuti Stuti

Edmonton,AB

Summary

Going the extra mile in delivering exceptional result each and every single time

Driven and detail-oriented Office Administrator efficiently managing administrative tasks and enhancing office productivity. Proficient in overseeing office operations, implementing effective communication strategies, and ensuring smooth workflow within fast-paced environments. Proven ability to maintain confidentiality, prioritize tasks, and provide exceptional support to executive teams. An adaptable and reliable professional with strong organizational skills and a meticulous approach to problem-solving. Adept at utilizing various office software and tools to streamline administrative processes.

Overview

2
2
years of professional experience

Work History

Office Administrator

Optis Consulting
10.2021 - 11.2023
  • Oversees and manages daily office operations, ensuring smooth and efficient functioning of the workplace
  • Handling A/P, A/R, payroll, general ledger postings, invoicing and taxation issues
  • Handles incoming and outgoing correspondence, including emails, phone calls, and mail, Handling 50+ calls per day.
  • Assists in scheduling and coordinating meetings, appointments, and events, organizing necessary materials and ensuring participants are notified
  • Executes administrative tasks such as filing, data entry, and record keeping, ensuring accuracy and adherence to company policies
  • Maintains and updates databases, spreadsheets, and other office systems, ensuring information is secure and easily accessible
  • Prepares and distributes reports, presentations, and other documents, ensuring formatting consistency and accuracy
  • Assists in budgeting and monitoring office expenses, reconciling invoices and ensuring cost-effectiveness and maintain accounts with QuickBooks.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Customer Service Representative

MNP LLP - Accounting, Business Consulting and Tax Services
08.2021 - 10.2023
  • Handling incoming calls from clients, addressing inquiries, and resolving issues promptly and efficiently
  • Assisting clients with account inquiries, billing questions, and providing updates on financial matters
  • Cohering to company policies and procedures while handling sensitive client information with strict confidentiality
  • Handling multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail
  • Actively listening to clients and empathizing with their concerns to provide personalized and effective solutions
  • Adhering to established performance metrics and goals in terms of call handling time, customer satisfaction, and resolution rates
  • Answered numerous calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
  • Consistently maintained 91% customer service satisfaction ratings through quality control.

Education

Master's Degree - Business Administration

University Canada West
Vancouver, BC
06.2022

Bachelor's Degree - Commerce

Lovely Professional University
Jalandhar, Punjab
08.2020

Professionally course in Accountancy -

Institute of chartered accountants of India
Delhi, Delhi
11.2019

Skills

  • Schedule and Calendar Management
  • Managing Office Supply Inventory
  • Travel Coordination
  • Account Management
  • Microsoft Office Proficiency
  • POS
  • QuickBooks
  • Accounts Payable
  • Office Management
  • Data entry
  • Accounts Receivable
  • Event Planning
  • Financial Report Writing
  • Guest services
  • Travel, attractions and events
  • Front-end development
  • Attention to Detail
  • Front desk
  • Finance and accounting
  • Databases
  • Bookkeeping
  • Spreadsheet Development
  • Project Management
  • File Maintenance

Languages

English - Fluent
Hindi - Fluent
Punjabi - Fluent

Timeline

Office Administrator

Optis Consulting
10.2021 - 11.2023

Customer Service Representative

MNP LLP - Accounting, Business Consulting and Tax Services
08.2021 - 10.2023

Master's Degree - Business Administration

University Canada West

Bachelor's Degree - Commerce

Lovely Professional University

Professionally course in Accountancy -

Institute of chartered accountants of India

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