ANKITA
Mississauga
Summary
Detail-oriented and customer-focused professional with experience in customer service, administrative operations, and sales support. Skilled in processing applications, handling service requests, and resolving inquiries with accuracy and professionalism. Proficient in MS Office, CRM systems, and data management, with proven ability to balance multiple priorities in fast-paced environments. Adept at delivering prompt, courteous, and effective service to both internal and external stakeholders.
Overview
5
5
years of professional experience
Work History
Security Supervisor
Primis Security
- Current
- - Supervise daily staff operations, ensuring compliance with procedures and service standards.
- - Maintain detailed documentation and reports, ensuring accuracy and confidentiality.
- - Coordinate with clients, colleagues, and agencies to resolve issues promptly.
Team Member
Osmow's Shawarma
08.2024 - 05.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Office Administrator & Social Media Coordinator
National Truck Driving School
01.2023 - 01.2024
- - Processed applications and service requests, maintaining accurate records in internal systems.
- - Resolved customer inquiries by phone and email, ensuring timely and professional responses.
- - Managed accounts receivable processes, following up on overdue balances.
- - Coordinated schedules, generated reports, and ensured service standards were met.
- - Collaborated with departments to improve customer experience and administrative efficiency.
Sales Associate
Reliance Retails
01.2021 - 01.2022
- - Assisted customers with product selection and resolved inquiries in a courteous manner.
- - Processed transactions accurately and maintained daily financial records.
- - Monitored inventory and maintained product displays to meet sales goals.
Education
Diploma - Marketing Management
Sheridan College
Mississauga, ON08-2025
International Business Management
Sheridan College
Mississauga, ON08-2024
MBA - HR & Marketing
Innocent Hearts Group of Institutions
Punjab,India07-2023
Skills
- Application & Service Request Processing
- Customer Service & Relationship Management
- Data Entry & Administrative Support
- CRM Software (Salesforcecom) & Database Management
- Problem-Solving & Analytical Skills
- Time Management & Multi-Tasking
- MS Office (Word, Excel, Outlook)
- Attention to Detail & Accuracy
- Bilingual Communication (English, Hindi)
- Team Collaboration & Cross-Department Coordination
- Team leadership
- CCTV monitoring
- Staff management
Languages
English
Punjabi
Hindi
Timeline
Team Member
Osmow's Shawarma
08.2024 - 05.2025
Office Administrator & Social Media Coordinator
National Truck Driving School
01.2023 - 01.2024
Sales Associate
Reliance Retails
01.2021 - 01.2022
Security Supervisor
Primis Security
- Current
Diploma - Marketing Management
Sheridan College
International Business Management
Sheridan College
MBA - HR & Marketing
Innocent Hearts Group of Institutions
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