Ankit Singh
Toronto,ON
Summary
Detail-oriented and customer-focused professional with over [X] years of experience in customer support and service roles. Proven track record of resolving customer inquiries with empathy and efficiency. Adept at navigating multiple applications and performing technical troubleshooting. Seeking to leverage strong problem-solving skills and adaptability to excel as a Merchant Support Specialist at J.P. Morgan.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walmart
Toronto, Ontario
04.2024 - Current
- Provided exceptional service to customers, addressing inquiries and resolving issues related to product availability, returns, and transactions.
- Demonstrated strong problem-solving skills by handling complex customer issues and finding effective resolutions.
- Managed multiple tasks simultaneously in a fast-paced environment, while maintaining high levels of customer satisfaction.
- Utilized point-of-sale systems and maintained accuracy in transactions and inventory management.
Sales Associate
Fortinos
Toronto, Ontario
10.2023 - 03.2024
- Delivered high-quality customer service by assisting with product selection, providing information on promotions, and resolving customer concerns.
- Maintained a clean and organized store environment, ensuring a positive shopping experience for customers.
- Operated cash registers and handled transactions with precision, adhering to company policies and procedures.
Customer Service Representative
Axis Bank
Pinjore, Haryana,India
05.2022 - 03.2023
- Offered phone and face-to-face support to clients, addressing account inquiries, processing transactions, and providing information on banking products.
- Demonstrated adaptability and integrity while working in a high-pressure environment.
- Managed multiple tasks effectively, including handling complex customer issues and navigating various banking applications.
Education
Post-Baccaleurate Diploma - Project Management
Loyalist College of Applied Arts And Technology
Toronto12-2024
Skills
- Customer Support: Experienced in providing phone-based customer support, resolving inquiries with empathy and efficiency
- Technical Troubleshooting: Proficient in identifying and resolving technical issues related to payment processing and application navigation
- Communication: Strong verbal and written communication skills, with a focus on customer satisfaction and problem resolution
- Adaptability: Proven ability to thrive in fast-paced environments and handle changing priorities with ease
- Computer Proficiency: Competent in using Windows-based applications, internet search, chat, and email platforms
Certification
- Banking and Finance By cousera
Timeline
Customer Service Associate
Walmart
04.2024 - Current
Sales Associate
Fortinos
10.2023 - 03.2024
Customer Service Representative
Axis Bank
05.2022 - 03.2023
Post-Baccaleurate Diploma - Project Management
Loyalist College of Applied Arts And Technology
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