Ankit Sharma
Toronto,ON
Summary
Adept at driving operational efficiency, I leveraged billing software proficiency at National Logistics Services to enhance financial reporting accuracy. My leadership in training teams and resolving customer disputes showcases a blend of technical expertise and exceptional interpersonal skills, contributing to significant process improvements and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Billing Administrator
National Logistics Services
Mississauga, Ontario
10.2022 - Current
- Generated financial statements for management review on a regular basis.
- Researched discrepancies in customer accounts to ensure timely payment of outstanding invoices.
- Trained new staff members on proper use of the company's billing system software.
- Classified and summarized financial data to compile and enter in financial records
- Processed refunds for customers who requested cancellation of services within the specified time frame.
- Worked with team members to identify and develop process improvements.
Field Technician
Advance Plus Tech Solutions Inc. (Bell Canada)
Charlottetown, Prince Edward Island
04.2022 - 09.2022
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Completed scheduled appointments on time to drive quality service.
- Applied company safety policies consistently when performing daily tasks.
- Operated a variety of hand tools and mechanical equipment with proficiency.
- Interfaced with third-party providers to troubleshoot equipment issues.
- Upgraded existing systems by installing new versions of operating systems or application software.
Customer Service Representative
TTEC
Charlottetown, Prince Edward Island
04.2021 - 09.2021
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Promoted available products and services to customers during service, account management and order calls.
- Maintained up-to-date knowledge of company products and services.
- Handled customer inquiries and complaints in a timely manner.
Front Store Manager
Shoppers Drug Mart
Charlottetown, Prince Edward Island
02.2019 - 03.2021
- Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured accurate pricing of merchandise through frequent checks of price tags throughout the store.
- Performed regular maintenance tasks such as cleaning shelves or organizing stock rooms.
- Managed inventory and ordered new stock to refill low running items.
- Monitored store performance against budget goals; analyzed results and developed action plans accordingly.
Store Supervisor
Teriyaki Experience
Toronto, Ontario
11.2017 - 01.2019
- Developed recipes, analyzed nutritional content of menu items, and monitored portion sizes.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
Sandwich Artist
Subway
Toronto, Ontario
05.2017 - 10.2017
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Stocked shelves with products and supplies.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
- Operated cash registers to process payments from customers.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Assembled and served meals according to specific guest requirements.
Education
Diploma - Business Accounting
Centennial College of Applied Arts And Technology
Scarborough, ON12-2018
Skills
- Payment tracking
- Dispute resolution
- Invoice processing
- Billing software proficiency
- Financial reporting
- Complaint handling
- Call center experience
- Customer service
- Multitasking and organization
- Positive and professional
- Employee recruitment
- Stock rotation
- Health and safety
- Opening and closing procedures
- Policy enforcement
- Sales analysis
- Store operations
Certification
- MS WORD
- MS EXCEL
- MS POWERPOINT
- QUICKBOOKS
Timeline
Billing Administrator
National Logistics Services
10.2022 - Current
Field Technician
Advance Plus Tech Solutions Inc. (Bell Canada)
04.2022 - 09.2022
Customer Service Representative
TTEC
04.2021 - 09.2021
Front Store Manager
Shoppers Drug Mart
02.2019 - 03.2021
Store Supervisor
Teriyaki Experience
11.2017 - 01.2019
Sandwich Artist
Subway
05.2017 - 10.2017
Diploma - Business Accounting
Centennial College of Applied Arts And Technology
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