Ankit Sharma
Etobicoke,ON
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate and Repair Technician
Telus Mobility (Mobile Klinik)
09.2021 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Informed customers of promotions to increase sales productivity and volume.
- Trained new team members by relaying information on company procedures and safety requirements.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Sales Associate
Wirelesswave
04.2021 - 09.2021
- Solved customer challenges by offering relevant products and services.
- Increase monthly sales by selling different products and protection plans
- Making good relation with customer and give them best customer service
Customer Service Representative
Red Wireless
09.2020 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Helping Customer with there bills and purchasing new products
- Answered constant flow of customer calls with minimal wait times.
- Helping in techinical ways by solving there technical issue by giving guidance.
- Managed over 60 customer calls per day
Sales Associate Supervisor
Freedom Mobile
02.2019 - 09.2020
- Worked to build relationships with customers and built potential for additional sales.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Trained new team members by relaying information on company procedures and safety requirements.
Service Advisor/Parts Advisor
Minda
02.2015 - 03.2018
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed campaigns and specific marketing strategies for clients.
- Knowledge of product and upcoming promotions, offers in market
- Performed data entry, Inventory counts and making sure inventory is up to date
- Examined service history and provided initial inspection of vehicle to identify issues
Education
Bachelor of Science - Computer Engineering Technician
Northern Pures College Of Technology
Toronto, ON02.2020
Skills
- Team Development
- Retail Sales Customer Service
- Staff Training
- Cash Management
- Sales Professional
- Staff Supervision
- Customer Service
- Inventory Management
- Merchandising
- Leadership
- Responding to Technical Questions
- Organizational Skills
- Issue Troubleshooting
- Resolve Technical Problems
- Technical Issues Analysis
Certification
- Apple Certified technician
- Samsung Certified technician
- Google certified technician
- Security License - 3 years
Timeline
Sales Associate and Repair Technician
Telus Mobility (Mobile Klinik)
09.2021 - Current
Sales Associate
Wirelesswave
04.2021 - 09.2021
Customer Service Representative
Red Wireless
09.2020 - 04.2021
Sales Associate Supervisor
Freedom Mobile
02.2019 - 09.2020
Service Advisor/Parts Advisor
Minda
02.2015 - 03.2018
Bachelor of Science - Computer Engineering Technician
Northern Pures College Of Technology
Similar Profiles
Harsimran Kaur GillHarsimran Kaur Gill
Product Care Specialist at Mobile Klinik (TELUS)Product Care Specialist at Mobile Klinik (TELUS)
Jordan KrawczukJordan Krawczuk
Area Sales Manager for Northern Ontario/Horseshoe at Telus/Mobile KlinikArea Sales Manager for Northern Ontario/Horseshoe at Telus/Mobile Klinik
Praneeth MPraneeth M
District Sales Manager at Mobile KlinikDistrict Sales Manager at Mobile Klinik