Ankit Sharma
Supply Chain Management
North York,ON
Summary
Organized professional with 7years of customer service and operations experience demonstrating strong communication skills with commitment to exceeding client expectations. Dedicated to consistent accuracy and proficiency when performing routine tasks, utilizes problem-solving abilities to formulate solutions to complex issues and also managing multiple priorities with a positive attitude to meet team goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
E-Commerce Associate
DHL Supply Chain
Etobicoke, ON
05.2022 - Current
- Physically and systemically build a put-away cart consisting of single item, multi-item, and specialized case inventory.
- Accurately count and process inventory by location, unit count, size, bar code, and product type during inventory reconciliation and inbound receiving activities.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Utilized customer service software(SAP) to accurately enter customer data, process orders and update customer records.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Analyzed sales-related data to predict future sales, stock requirements and consumer behaviors.
- Maintained working knowledge of company products, services and promotions.
Claims Associate
Walmart
North York, ON
02.2022 - 07.2023
- Worked productively in fast-moving work environment to process large volumes of claims.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Prepare and process defective or damaged merchandise by company policies.
- Maintaining the claims area in accordance with the company policies and handling claims, returns, zoning of the area, identifying shrink and damages, and ensuring a safe working environment.
- Maintained accurate and up-to-date records of claim information for future reference.
- Updated claims system to track claim status and provide relevant information to other department.
- Carried out administrative tasks by communicating with internal team and external vendors, distributing mail, and scanning documents.
Customer Service Lead
Spicejet LTD
Mumbai, Maharashtra
09.2017 - 08.2021
- Demonstrate a refined level of Customer Service helping in passenger retention.
- Describing product and service details to passenger to provide information on benefits and advantages.
- Assist passengers through smooth checking, boarding process and provide assistance to passengers with special needs including passengers in wheelchairs, unaccompanied minors, visual and hearing impaired passengers.
- Verify identification and direct connection passengers through the airport.
- Assisted the duty manager during delay or cancellation of flight by refunding, rescheduling or booking other airline flights for passengers using company processes and policies.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Actively participate in Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations, understand, comply and promote the Company Safety Policy.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Reviewed associate performance to identify training needs.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Clarified customer issues and determined root cause of problems to resolve service complaints.
Customer Service Associate
Tata Business Support Services LTD
Mumbai, Maharashtra
07.2016 - 08.2017
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Preparing reports for lead generation of clients.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls to answer questions about products and services.
- Preparing reports for lead generation of customers.
- Giving suggestions and helping to improve the process.
- Training and mentoring new employees.
Education
Post Graduate Certificate - Supply Chain Management And Logistics
Seneca College of Applied Arts And Technology
North York, ON 09.2022 - 04.2023
Post Graduate Certificate - International Business Management
Seneca College of Applied Arts And Technology
North York, ON 09.2021 - 04.2022
Bachelor's in Commerce - Banking And Insurance
K.J Somaiya College of Arts And Commerce
Mumbai 08.2013 - 02.2016
Skills
Recordkeeping skills
undefinedPlaying Football, Occasional Tourist
I love watching and playing football since childhood. I support Manchester United Football Club.
I enjoy driving, so when an opportunity strikes, I like to go on long drives.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Post Graduate Certificate - Supply Chain Management And Logistics
Seneca College of Applied Arts And Technology
09.2022 - 04.2023
E-Commerce Associate
DHL Supply Chain
05.2022 - Current
Claims Associate
Walmart
02.2022 - 07.2023
Post Graduate Certificate - International Business Management
Seneca College of Applied Arts And Technology
09.2021 - 04.2022
Customer Service Lead
Spicejet LTD
09.2017 - 08.2021
Customer Service Associate
Tata Business Support Services LTD
07.2016 - 08.2017
Bachelor's in Commerce - Banking And Insurance
K.J Somaiya College of Arts And Commerce
08.2013 - 02.2016
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