Ankit Saini
6952 Lanark Street, Vancouver
Summary
Highly motivated, organized, efficient, reliable and detail-oriented with over 4 years of experience in providing exceptional customer service. Possesses excellent communication, interpersonal, and problem-solving skills, with a passion for delivering memorable experiences to customers. A quick learner with exceptional communication abilities and a dedication to upholding industry standards while providing excellent service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Concierge Manager
Master Hospitality Resources
03.2021 - Current
- Supervising and managing the concierge team, including scheduling and training.
- Handling complaints and resolving any issues that arise in timely and efficient manner.
- Successfully managed high volumes of client-facing interactions approximately 30-40 per day and established strong rapport with Trades staff and Common people.
- Onboarded new employees with training and new hire documentation.
Cashier
Shoppers Drug Mart
01.2021 - 03.2021
- Built relationships with customers to encourage repeat business.
- Managed cash transactions with accuracy and efficiency, handling a high volume of customer purchases daily
- Maintained a clean and organized checkout area, restocking merchandise, and arranging displays as needed
Concierge
Master Hospitality Resources
07.2019 - 03.2021
- Efficiently managed office operations by maintaining filing systems, handling phone calls, and responding to inquiries, ensuring a smooth flow of communication within and outside the department
- Prepared and edited documents, reports, and presentations using [specific software or tools], ensuring accuracy and attention to detail.
- Recognized for exceptional organizational skills, attention to detail, and ability to handle multiple tasks simultaneously in a fast-paced environment.
- Managed and updated a meticulous database for a residential building, maintaining tenant records, lease agreements, and maintenance logs.
- Managed office supplies and inventory, placing orders, and ensuring adequate stock levels while optimizing cost-effectiveness.
Security Guard
Regent Security
09.2018 - 07.2019
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
Education
Associate of Arts & Science -
St. Lawrence College
Canada12.2020
High School Diploma -
Tagore Public School
India04.2017
Skills
- Communication skills
- Problem-solving skills
- Attention to detail
- Team Collaboration
- Customer service skills
- Compliance and Regulations
- Technology skills
- Organization Skills
Timeline
Concierge Manager
Master Hospitality Resources
03.2021 - Current
Cashier
Shoppers Drug Mart
01.2021 - 03.2021
Concierge
Master Hospitality Resources
07.2019 - 03.2021
Security Guard
Regent Security
09.2018 - 07.2019
Associate of Arts & Science -
St. Lawrence College
High School Diploma -
Tagore Public School
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