Ankit Rishi
Calgary,Canada
Summary
More than a decade of experience on Sales jobs, handling paperwork, providing excellent customer service and learning new technology and software. Experience in using computer application including MS office and incident report tools. Experience in industrial safety and have detailed knowledge on safety standards and procedures. Strong analytical skills and technical problem-solving ability. Ability to work safely and comfortably both independently and in a team environment. Effective interpersonal communication skills both verbal and written. Maintained a high level of standards for employee service and knowledge. Ability to work independently and as a team member. Depicted strong decision-making skills and good judgment in below mentioned employment.
Overview
12
12
years of professional experience
Work History
Truck Driver
Canada Cartage
03.2021 - Current
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Delivered services to customer locations within specific timeframes.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Sales Specialist
Apple
08.2023 - 01.2024
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Establish, develop and maintain positive business and customer relationships.
- Expedite the resolution of customer problems and complaints to maximize satisfaction.
- Achieve agreed upon sales targets and outcomes within schedule.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Sales Associate
Shefield Group
09.2015 - 01.2020
- Maintained an outstanding customer service-oriented environment through selection, training and development of staff.
- Set evaluated and reached short term and long-term goals for store and staff.
- Effectively delegated and ensured timely completion of Management Division of Responsibility.
- Successfully recruited and hired talented Management and Associates based on business needs.
- Frequently and accurately documented individual Management and Associate performance, administering Action Plans to develop individual skills and promote growth.
- Ensured Management and Associates were trained on Customer Service and selling skills, Company Policies and Operations and product knowledge.
- Consistently ensured Payroll expectations were compliant and deadlines were met.
- Strived for 100% accuracy and compliance in cash and inventory levels.
- Produced best results for 2018 and was ranked the #1 store in Alberta out of 20 stores.
- Constantly asked to move to underperforming store to improve store performance and implement training to the teams.
- Increased sales and revenue by 42% in just 3 months of employment.
Supervisor
Canada Post
06.2017 - 01.2018
- Assisted customers in all aspects of store services including handling complaints and inquiries.
- Effectively led, coached and developed a team of up to 10 people, or more.
- Managed and executed operations and merchandising standards of excellence on the sales floor, backroom and receiving departments.
- Carried out merchandising programs to meet schedule and standards of excellence.
- Worked in a team environment involving customers and employees to continually improve business ethics.
- Executed communication from the Regional and Market Manager during area manager absence.
Sales Associates
Mac's Store
12.2014 - 09.2015
- Achieved a certificate from the Regional Manager for having the highest sales in the company for the year.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Implemented creative trainings for each sales associate to encourage upselling every customer while providing weekly coaching sessions and monthly goal focused action plans.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Subway
05.2013 - 10.2014
- Greeted customers in a timely manner, while quickly determining their needs.
- Completed all opening and closing procedures, including counting the floats for each till before store opening and counting the cash when the store closed.
- Constantly achieved Employee of the month consecutively throughout employment.
- Provided full training to new recruits.
- Assisted in inventory management.
Education
Business Administration Diploma -
12.2017
Bachelor of Commerce -
University of PU
04.2014
Skills
- Advanced First Aid (AFA) certificate
- Organization and time management
- Verbal communication
- Microsoft Word
- Active listening
- Calm under pressure
- Friendly, positive attitude
- Attention to detail
- Problem-solving
- Map reading
- Vehicle operation
- Safety checks
Languages
Hindi
Full Professional
Punjabi
Full Professional
Urdu
Full Professional
Gujarati
Elementary
Hobbies and Interests
Playing Basketball, Travelling and Hiking.
Timeline
Sales Specialist
Apple
08.2023 - 01.2024
Truck Driver
Canada Cartage
03.2021 - Current
Supervisor
Canada Post
06.2017 - 01.2018
Sales Associate
Shefield Group
09.2015 - 01.2020
Sales Associates
Mac's Store
12.2014 - 09.2015
Customer Service Representative
Subway
05.2013 - 10.2014
Bachelor of Commerce -
University of PU
Business Administration Diploma -
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