Ankit Patel
Saskatoon,SK
Summary
To be a dedicated professional to an organization, which encourages creativity and offers me an opportunity to learn & develop myself and serve the organization to the best of my ability, utilizing all the financial and marketing skills accumulated during my life journey.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Associate
Sobeys Liquor
Saskatoon, SK
12.2024 - Current
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers to determine wants or needs.
- Performed cash register functions accurately and efficiently.
- Built relationships with customers by providing friendly customer service.
- Answered customer inquiries regarding product features, pricing, and availability.
General Merchandise Associate
Walmart Supercentre
Saskatoon
08.2024 - Current
- Received, counted and verified accuracy of incoming shipments.
- Provided excellent customer service by greeting shoppers upon arrival and engaging them throughout their shopping experience.
- Educated customers on new products or promotions available in the store.
- Set up promotional displays in accordance with store guidelines.
- Assisted with training new employees on merchandising techniques and operational processes.
- Maintained cleanliness of sales floor and organized backroom stock.
- Answered phone calls promptly to address customer concerns regarding products or services offered.
- Assisted customers with product selection, purchase decisions and inquiries.
Store Supervisor
Reds Cannabis Ltd
Prince Albert, Saskatchewan
07.2024 - 08.2024
- Prepared reports on the movement, distribution, and status of products stored in the warehouse.
- Maintained updated records on product deliveries, returns, damages.
- Enforced safety protocols at all times while managing store operations.
- Performed regular audits to verify that policies are being followed correctly.
- Maintained accurate records of daily transactions using computer software programs.
Deputy Manager
RBL Bank LTD
Ahmedabad, Gujarat, India
02.2022 - 04.2024
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Performed account analysis and reconciliations, including bank statements and inter-company general ledger accounts.
- Provided exceptional customer service to ensure customer satisfaction.
- Managed day-to-day operations of the sales department.
- Analyzed customer feedback to improve product features and design.
- Maintained accurate records of all sales activities including lead generation and client follow up.
- Coordinated efforts between internal departments such as engineering, marketing, and finance in order to maximize the success rate of projects assigned by upper management.
- Assisted in the preparation of monthly financial statements and reports.
- Reconciled bank accounts on a regular basis.
- Maintained the general ledger system to ensure accurate recording of all transactions.
- Worked closely with auditors during year-end audits to provide necessary documentation.
- Assisted with payroll processing by entering employee hours into the system.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Verified and posted account transactions to prepare checks and maintain accounting ledgers.
- Compiled current budget data from estimated revenues, expenses and prior budgets.
- Handled payroll services for employees.
Assistant Manager
Wallstreet Finance Ltd
Ahmedabad, Gujarat, India
11.2018 - 01.2022
- Established processes for monitoring customer satisfaction levels.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Communicated regularly with customers to gain insights into their needs.
- Maintained accurate records of sales transactions using point-of-sale systems.
Senior Executive Officer
Mercury Travels
Ahmedabad, Gujarat, India
03.2016 - 10.2018
- Provided guidance on strategic initiatives related to product launches, advertising campaigns.
- Maintained accurate records of all sales activities and results.
- Developed strategies to increase sales and market share.
- Analyzed customer feedback to improve product offerings.
Assistant Branch Head and Forex Head
UAE Exchange and Financial Services
Ahmedabad, Gujarat, India
08.2012 - 02.2016
- Maintained ongoing relationships with customers by responding to their inquiries in a timely manner.
- Assisted Branch Head in developing and implementing branch goals, objectives, policies and procedures.
- Conducted regular staff meetings to review operational performance and customer service initiatives.
- Resolved conflicts between customers and employees in a professional manner.
Education
Master of Business Administration - Finance
Center For Management Studies, Ganpat University
Ahmedabad, Gujarat, India04.2011
B Com - Accounting and Finance
Somlalit College of Commerce, Gujarat University
Ahmedabad, Gujarat, India04.2007
Skills
- Sales monitoring
- Operations Management
- Product and service knowledge
- Financial Management
- Customer Relations
- Business Development
- Sales Reporting
- Data Entry
- Account Reconciliation
- Store maintenance
- Customer Engagement
- Loss prevention strategies
- Product Promotion
- Customer Service
- Stockroom Maintenance
- Bank Reconciliation
- Finance
- Month-end documentation
- Administrative Support
- Accounts Payable and Receivable
Certification
- NSC certification in Dealer Module
- Tally Certified
Languages
Hindi
Full Professional
Hindi
Full Professional
Gujarati
Native/ Bilingual
Timeline
Associate
Sobeys Liquor
12.2024 - Current
General Merchandise Associate
Walmart Supercentre
08.2024 - Current
Store Supervisor
Reds Cannabis Ltd
07.2024 - 08.2024
Deputy Manager
RBL Bank LTD
02.2022 - 04.2024
Assistant Manager
Wallstreet Finance Ltd
11.2018 - 01.2022
Senior Executive Officer
Mercury Travels
03.2016 - 10.2018
Assistant Branch Head and Forex Head
UAE Exchange and Financial Services
08.2012 - 02.2016
Master of Business Administration - Finance
Center For Management Studies, Ganpat University
B Com - Accounting and Finance
Somlalit College of Commerce, Gujarat University
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