Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ankit Nagpal

Ankit Nagpal

Waterloo,ON

Summary

Motivated and dependable professional with hands-on experience in customer service, security operations, and administrative support. Adept at handling data entry, appointment scheduling, inventory tracking, and customer interaction with precision. Strong multitasker with proven ability to meet deadlines, manage office routines, and communicate clearly in fast-paced environments. Committed to client satisfaction, reliability, and team success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Global Alarm Operator / Security Professional

Allied Universal @ OpenText
02.2024 - Current
  • Monitored global security alarms across Asia, USA, Europe, and UAE sites
  • Operated CCTV and central alarm systems in a high-security environment
  • Responded to client calls and urgent site alarms with precision and professionalism
  • Conducted mobile patrols and ensured safety across multiple corporate sites
  • Enforced corporate policies and supported extraordinary company events

Customer Service Assistant

Easy Moving Solutions
09.2023 - 12.2024
  • Delivered fast, friendly, and professional customer support
  • Answered customer questions about product availability and shipment times.
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.

Produce Clerk

Food Basics
06.2023 - 01.2024
    • Handled shelf stocking, inventory control, waste management, and merchandising
    • Interacted with customers and provided support at the cash counter
    • Received, labeled, and organized new stock shipments

Landscaping Crew Member

Forever Landscaping & Hardscaping
04.2023 - 11.2023
  • Assisted in playground surface installations with attention to detail
  • Managed physical tasks and collaborated with skilled landscaping contractors
  • Took initiative and adapted to team and site-based work environments

Customer Service Analyst (Telecom)

eClerx Services Ltd
08.2022 - 03.2023
  • Resolved 50+ technical complaints for internet and TV service customers (Coxx Communications) per day
  • Provided remote troubleshooting support and guided customers on solutions
  • Achieved high customer retention rates with exceptional communication skills and a deep understanding of client needs.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Answered a constant flow of customer calls with minimal wait times.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.

Education

Diploma in International Business - Business

Conestoga College
Kitchener, ON
12.2024

High School Diploma -

St. Vivekanand Public School
04.2022

Skills

  • Office Administration & Procedures
  • Data Entry & Accuracy
  • Scheduling & Appointment Management
  • Handling Emails & Calls
  • Meeting Support & Minute Taking
  • Customer Service & Client Focus
  • Inventory & Supply Management
  • Multitasking Under Pressure
  • Attention to Detail
  • MS Office (Word, Excel, Outlook)
  • Criminal Record Check Cleared
  • Willing to Relocate
  • Strong Time Management
  • Client-Focused & Detail-Oriented

Certification

  • Ontario Security License
  • First Aid & CPR (2024)
  • Microsoft Office (Proficient)
  • Graphic Design & Photoshop (Basic)

Languages

English
Hindi
Punjabi

Timeline

Global Alarm Operator / Security Professional

Allied Universal @ OpenText
02.2024 - Current

Customer Service Assistant

Easy Moving Solutions
09.2023 - 12.2024

Produce Clerk

Food Basics
06.2023 - 01.2024

Landscaping Crew Member

Forever Landscaping & Hardscaping
04.2023 - 11.2023

Customer Service Analyst (Telecom)

eClerx Services Ltd
08.2022 - 03.2023

Diploma in International Business - Business

Conestoga College

High School Diploma -

St. Vivekanand Public School
Ankit Nagpal