Ankit Nagpal
Waterloo,ON
Summary
Motivated and dependable professional with hands-on experience in customer service, security operations, and administrative support. Adept at handling data entry, appointment scheduling, inventory tracking, and customer interaction with precision. Strong multitasker with proven ability to meet deadlines, manage office routines, and communicate clearly in fast-paced environments. Committed to client satisfaction, reliability, and team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Global Alarm Operator / Security Professional
Allied Universal @ OpenText
02.2024 - Current
- Monitored global security alarms across Asia, USA, Europe, and UAE sites
- Operated CCTV and central alarm systems in a high-security environment
- Responded to client calls and urgent site alarms with precision and professionalism
- Conducted mobile patrols and ensured safety across multiple corporate sites
- Enforced corporate policies and supported extraordinary company events
Customer Service Assistant
Easy Moving Solutions
09.2023 - 12.2024
- Delivered fast, friendly, and professional customer support
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
Produce Clerk
Food Basics
06.2023 - 01.2024
- Handled shelf stocking, inventory control, waste management, and merchandising
- Interacted with customers and provided support at the cash counter
- Received, labeled, and organized new stock shipments
Landscaping Crew Member
Forever Landscaping & Hardscaping
04.2023 - 11.2023
- Assisted in playground surface installations with attention to detail
- Managed physical tasks and collaborated with skilled landscaping contractors
- Took initiative and adapted to team and site-based work environments
Customer Service Analyst (Telecom)
eClerx Services Ltd
08.2022 - 03.2023
- Resolved 50+ technical complaints for internet and TV service customers (Coxx Communications) per day
- Provided remote troubleshooting support and guided customers on solutions
- Achieved high customer retention rates with exceptional communication skills and a deep understanding of client needs.
- Boosted sales revenue by skillfully promoting diverse service options.
- Answered a constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
Education
Diploma in International Business - Business
Conestoga College
Kitchener, ON12.2024
High School Diploma -
St. Vivekanand Public School
04.2022
Skills
- Office Administration & Procedures
- Data Entry & Accuracy
- Scheduling & Appointment Management
- Handling Emails & Calls
- Meeting Support & Minute Taking
- Customer Service & Client Focus
- Inventory & Supply Management
- Multitasking Under Pressure
- Attention to Detail
- MS Office (Word, Excel, Outlook)
- Criminal Record Check Cleared
- Willing to Relocate
- Strong Time Management
- Client-Focused & Detail-Oriented
Certification
- Ontario Security License
- First Aid & CPR (2024)
- Microsoft Office (Proficient)
- Graphic Design & Photoshop (Basic)
Languages
English
Hindi
Punjabi
Timeline
Global Alarm Operator / Security Professional
Allied Universal @ OpenText
02.2024 - Current
Customer Service Assistant
Easy Moving Solutions
09.2023 - 12.2024
Produce Clerk
Food Basics
06.2023 - 01.2024
Landscaping Crew Member
Forever Landscaping & Hardscaping
04.2023 - 11.2023
Customer Service Analyst (Telecom)
eClerx Services Ltd
08.2022 - 03.2023
Diploma in International Business - Business
Conestoga College
High School Diploma -
St. Vivekanand Public School
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