ANKIT KUNDRA
Vernon,BC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Site Manager
BEST Service Pros
10.2022 - Current
- Scheduling, maintaining time sheets and other administrative paperwork
- Maintaining positive attitude and professional working relationships with employees, visitors and clients
- Interviewing and hiring new staff and training them
- Maintaining site budget for maximum profits
- Ordering supplies and materials for business
- Coaching and mentoring or disciplining team members if needed.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Oversaw all daily office operations and equipment maintenance.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Monitored, coached, and supervised team of 20 employees.
Shift Supervisor
Starbucks
01.2022 - 11.2022
- Supervising employees and assigning roles and responsibilities for their shifts
- Inventory management (orders and counts)
- Handling cash and registers
- Trained new employees and delegated daily tasks and responsibilities.
- Providing best customer experience and handling complaints.
- Completed store opening and closing procedures and balanced tills.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies.
Shift Lead
Mark's
03.2022 - 09.2022
- Ensuring customers satisfaction and resolving customer issues if needed
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining welcoming atmosphere for patrons.
- Managing online orders and in store pick up orders.
- Completed store opening and closing procedures and balanced tills.
Barista
Starbucks
06.2020 - 12.2021
- Thriving each day in making amazing customer connections
- Crafting best beverages as per customer needs
- Successful in creating best moments for customers on drive thru.
- Maintained clean and organized workspace for optimal productivity and safety.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Administrative Assistant
Mr. Rooter Plumbing
05.2021 - 11.2021
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Regular follow up calls for taking care of customer's experiences.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Front Desk
Wingate by Wyndham
09.2019 - 03.2020
- Through effective resource and time management, routinely demonstrated ability to organize tasks and execute specific action plans under minimal supervision
- Contributed tactful demeanor, outstanding customer's service and hospitality while handling front desk operations over 40 rooms per day
- Trained new employees on PMS operations, taking payments and billing
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at front desk.
Manager
M/S Hare Krishna Textiles
04.2016 - 04.2019
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Education
Post Baccalaureate Diploma - Marketing
Thompson Rivers University
Kamloops01.2021
Master's - Business Administration
Lovely Professional University
Jalandhar01.2018
Bachelors - Commerce
D.A.V. College
Amritsar01.2016
Skills
- Knowledge of sales pitch, customer service, new product marketing, digital marketing & willingness to learn more such skills
- Strong interpersonal, communication and leadership skills developed by working and volunteering with various organizations
- Proficient in MS- Office suite (Excel, PowerPoint, Word and Outlook) Keen observer and good listener with considerable interest in making strategies and planning
- Customer Relationship Management
- Site Management
- Operations Management
Timeline
Site Manager
BEST Service Pros
10.2022 - Current
Shift Lead
Mark's
03.2022 - 09.2022
Shift Supervisor
Starbucks
01.2022 - 11.2022
Administrative Assistant
Mr. Rooter Plumbing
05.2021 - 11.2021
Barista
Starbucks
06.2020 - 12.2021
Front Desk
Wingate by Wyndham
09.2019 - 03.2020
Manager
M/S Hare Krishna Textiles
04.2016 - 04.2019
Post Baccalaureate Diploma - Marketing
Thompson Rivers University
Master's - Business Administration
Lovely Professional University
Bachelors - Commerce
D.A.V. College
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