Focused Human Resources Professional, skilled in employee hiring, development, and motivation. Offers employees comprehensive support and career development guidance for the dynamic industry landscape. Articulate communicator accomplished in benefits administration and grievance handling.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Hyatt Hotel, Hilton Hotel & IHG
Ahmedabad, Pune & Jaipur, India
09.2017 - 06.2022
Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
Led and strategically directed team of human resources professionals.
Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
Conducted company-wide town hall meetings to convey updates.
Leveraged cost-effective digital systems to manage payroll and benefit programs.
Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
Recruited top talent to maximize profitability.
Created and implemented forward-thinking initiatives to improve employee engagement.
Assistant Human Resources Manager
IHG
Ahmedabad, India
09.2012 - 08.2017
Oversaw employee benefits provided to employees.
Managed employee compensation plans.
Reviewed and screened applicant resumes to identify qualified candidates.
Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
Analyzed issues and employed improvement processes.
Advocated for staff members and counsel supervisors to identify and resolve conflicts.
Human Resources Coordinator
Marriott Inc.
Ahmedabad, India
11.2011 - 09.2012
Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
Maintained human resources information system and kept employee files up to date and accurate.
Completed background and reference checks to facilitate hiring and onboarding of employees.
Reviewed human resources paperwork for accuracy and completeness.
Education
MBA - Human Resource Management
University Canada West
Canada
12.2023
Post-Baccaleurate Diploma - Human Resource Management
Ahmedabad Management Association
India
Bachelor of Hotel & Tourism Management -
VIHTM
India
Skills
Workforce Improvements
Equal Opportunities Facilitation
Talent Management
Human Resources Operations
Grievance Handling and Redressal
Training and Development
Policy Enhancements
Labor Negotiations
Certification
Strategic Work Force Planning, LinkedIn Learning
Developing Employees, Harvard Business Course
Coaching, Harvard Business Course
Career Management, Harvard Business Course
Feedback Essentials, Harvard Business Course
Goal Setting, Harvard Business Course
Ethics at Workplace, Harvard Business Course
Managing Upwards, Harvard Business Course
Writing Skills, Harvard Business Course
Timeline
Human Resources Manager
Hyatt Hotel, Hilton Hotel & IHG
09.2017 - 06.2022
Assistant Human Resources Manager
IHG
09.2012 - 08.2017
Human Resources Coordinator
Marriott Inc.
11.2011 - 09.2012
MBA - Human Resource Management
University Canada West
Post-Baccaleurate Diploma - Human Resource Management
Ahmedabad Management Association
Bachelor of Hotel & Tourism Management -
VIHTM
Strategic Work Force Planning, LinkedIn Learning
Developing Employees, Harvard Business Course
Coaching, Harvard Business Course
Career Management, Harvard Business Course
Feedback Essentials, Harvard Business Course
Goal Setting, Harvard Business Course
Ethics at Workplace, Harvard Business Course
Managing Upwards, Harvard Business Course
Writing Skills, Harvard Business Course
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