Ankit Kalra

Key Roles and Responsibilities :

Financial Analysis and Budget Management:

• Analyzed financial data such as sales reports to determine areas for improvement and cost-saving initiatives.
• Established annual budgets for the area operations department and monitored spending against targets.
• Oversaw financial management, budget management, accounting, and payroll activities.
• Controlled expenses, eliminated waste, reduced overhead costs, and developed operating budgets.

Performance Monitoring and Staff Development:

• Monitored staff performance to ensure adherence to company standards of quality and productivity.
• Reviewed employee performance evaluations regularly, providing feedback and guidance.
• Organized team-building exercises to promote collaboration among colleagues.
• Motivated staff members to achieve goals set by upper management.
• Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.

Operations and Efficiency:

• Managed daily operations of the area, including scheduling, training, and supervision of personnel.
• Developed and implemented operational policies and procedures to ensure efficient workflow.
• Implemented innovative strategies to increase efficiency while reducing costs.
• Planned and coordinated special projects related to area operations efficiency improvements.
• Identified opportunities for process improvement through analysis of existing systems and procedures.

Customer Service and Communication:

• Resolved customer service issues and complaints in a timely manner.
• Connected with customers and developed strategies to achieve sales and customer service goals.
• Facilitated communication between management and employees regarding changes in policies or procedures.

Strategic Collaboration and Market Intelligence:

• Collaborated with other departments to develop strategies for overall organizational effectiveness.
• Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
• Supported and planned various effective marketing and sales strategies.
• Visited regional locations to verify full functionality and operational effectiveness.

Reporting and Compliance:

• Created detailed reports outlining operational metrics such as production output and labor costs.
• Ensured compliance with all government regulations related to area operations activities.

Productivity Improvement:

• Improved productivity initiatives, managing budgets and accounts of stores .

Achievments :

• Acompolished "At Standard" for all ACE Audits conducted by NSF in District
• Agrregated rating of above 4.5 /5 in District at SMG 360

Key Roles and Responsibilities :

Legal:

• Finalized and amended clauses of legal agreements, including the Memorandum of Understanding and Master Franchise Agreement, to meet local business needs for smooth operations.
• Ensured compliance with all legal requirements before store operations commenced, such as Commercial Registration, Civil Defense, Trade License, Computer Card, Signage, Work Visa, and Advertisement Licenses.

Business Development:

• Negotiated feasible rents in prominent locations of malls and standalone stores/kiosks according to brand size guidelines, saving 3.2 million Qatari riyals to date.
• Implemented business strategies and executed various techniques to increase revenue.

Finance Management :

• Prepared business financial projection plans and break-even point analysis.
• Drafted profit and loss accounts for all stores monthly to monitor business trends.
• Estimated annual budgets with controls to prevent overages, minimize burn rate, and support sustainability objectives.

Fit-Out :

• Reviewed and monitored AutoCAD drawings for each store according to brand design guidelines.
• Negotiated and approved tenders of contractors for store fit-outs.
• Monitored contractor work progress during fit-outs to ensure compliance with approved designs, architecture, MEPF drawings, and consultant licenses.

Supply Chain Management :

• Negotiated with multiple suppliers for operational items, saving millions of Qatari riyals for the organization.
• Imported ingredients and dry containers from various countries to Qatar.
• Purchased brand-approved machines at the best negotiated prices.
• Assessed supplier quality to maintain tight cost controls and maximize operational performance.
• Appraised inventory levels monthly and ordered ingredients and consumables to keep quantities well-stocked.

Learning and Development, HRM :

• Upheld high standards of leadership, consistently leading by example for best-in-class operations.
• Ensured timely hiring, training, learning, and development of employees according to SOPs and manuals.
• Hired Baristas, Shift Supervisors, Assistant Managers, Store Managers, and Area Managers as per the approved BEP plan of stores and regions.
• Provided training to all levels of employees, clearly defining their key roles and responsibilities.
• Motivated and coached employees to achieve individual targets and store/kiosk goals.
• Conducted personal development monitoring of each employee on a quarterly basis.

Operations Excellence :

• Managed and maintained smooth daily business operations for each store/kiosk.
• Closely tracked the expiry of ingredients in stores and warehouses.
• Implemented SOPs for operational excellence and process streamlining.
• Reviewed shift reports to understand current numbers and trends.
• Promoted positive customer experiences through effective day-to-day supervision and management.
• Developed business strategies, systems, and procedures to improve operational quality and team efficiency.
• Managed a team of 36 supervisors and managers across five departments for continuous business improvement.
• Reduced operational risks by organizing data to forecast performance trends.
• Directed management meetings to enhance collaboration and maintain a culture based on trust and group problem-solving.
• Observed individual strengths of each employee and initiated mentoring programs to address areas of weakness.
• Developed store action plans based on three parameters: Employees, Customers, and Business, to improve operations and profitability.

Digital Marketing :

• Managed social media content marketing and tactical promotions on Facebook and Instagram to uplift brand revenue and footfall.
• Independently managed and ran ad campaigns on Google Ads, Facebook, and Instagram.

New Product Innovation :

• Launched new drinks and food products based on market demand.

Achievements:

• Successfully opened Bo's Coffee's first international market in Qatar.
• Traveled to the Philippines and Dubai for pre-opening training and overseeing brand processes.
• Enhanced brand reach through participation in the Qatar International Food Festival 2017 and Coffee Exhibition 2016.
• Arranged and organized food and beverage services for over 500 exhibitors at the Doha Jewellery & Watches Exhibition from 2016 to 2022.

Key Roles and Responsibilities :

• Store Operations: Managed day-to-day store operations.
• Scheduling: Coordinated employee schedules for optimum performance and shift coverage, controlling overtime without affecting world-class customer service.
• Training: Imparted training to newly hired employees for new stores in the district and in terms of QA, coffee knowledge, and marketing activities.
• Operations Excellence: Successfully implemented Operations Excellence throughout the day.
• Customer Service: Managed customer experiences by closely monitoring interactions, touchpoints, and engagement methods.
• Inventory: Supervised inventory control measures, and collaborated with purchasing personnel to ensure consistent and cost-effective replenishment.
• Learning & Development: Developed employees for promotion to the next level.
• Recruitment: Hired baristas and shift supervisors based on business needs.

Achievments :

• Learning & Development:
  Imparted training to new Store Managers, Assistant Store Managers, and Shift Supervisors for new store openings in the district.
  Trained two Store Managers in the Delhi District who successfully opened new stores for Starbucks India.
  Conducted coffee training sessions for employees in the Gurgaon District.
  Internally developed 10 employees (1 Store Manager, 2 Assistant Store Managers, 3 Shift Supervisors, 5 Baristas) who successfully achieved their next level.
• Marketing:
  Implemented marketing promotion executions across stores in the Gurgaon district.
• Quality Assurance:
  Led the Gurgaon district in addressing Quality Assurance concerns across stores.
  Achieved an overall score of 96.5% in the NSF QA audit.
• New Store Openings:
  Successfully opened new stores, including DLF Cyber Hub in Gurgaon and the first Delhi Domestic Airport store in New Delhi.
• Financials:
  Achieved an Annual Operating Plan (AOP) for FY 2014-15 at 24.13% versus a target of 21%.
• CSR Activities:
  Performed sustainable CSR activities each quarter during the work tenure.
• Recognition:
  Awarded as the Store Manager of Quarter in Q4 of FY 2014-2015 .

Key Roles and Responsibilities :

• Competitive Analysis:
  Tracked competitive activities within major accounts and developed mitigation strategies.
• Sales Monitoring and Growth:
  Monitored accounted sales and profit, prepared profiles, and adapted sales enablement strategies to improve growth.
• Team Management:
  Continuously achieved targeted sales in the region through effective team management.
• Store Development:
  Developed new stores, proactively seeking and evaluating new and emerging markets.
  Monitored industry trends and competitors to stay ahead.
• Manpower Management:
  Ensured staff was well-trained to deliver superior customer service.
• Advertising & Promotions:
  Organized regional advertising and promotional activities.
• Stock Management:
  Monitored and ensured adequate stock levels in each category across each store.
  Monitored top sellers and volume articles and controlled the aging of stock.
• Market Intelligence:
  Gathered market intelligence and monitored competitor activities to realign future sales and development strategies.

Achievments :

• Business Growth:
  Reliance Trends Ltd business increased to 38%, up from 12% in the previous season.
  Store growth reached 80 stores, compared to 32 stores in the previous season.
• Partnerships:
  Successfully headed new tie-ups with Bharti Retail and Shoppers Stop, achieving this within six months after Reliance Trends.

Key Roles & Responsibilities :

• Store Operations: Managed day-to-day store operations.
• Manpower Management: Ensured staff was well-trained to deliver superior customer service.
• Customer Satisfaction: Anticipated and prioritized customer needs to maximize satisfaction and retention.
• Team Development: Delivered consistent feedback and training to empower team members in superior service delivery.
• Financial Management: Balanced tills during closing time and made daily bank deposits.
• Inventory Control: Supervised inventory control measures and collaborated with the team to ensure consistent and cost-effective replenishment

• Successfully completed Basic Shift Management Course
• Successfully completed Advanced Shift Management Course

Recognition :

• Awarded with Bronze hat during BSM course across North-East India
• Awarded with Impressive MDP during ASM course across North-East India