Ankit Jose Sunny
Toronto,ON
Summary
Dynamic Delivery Manager with a proven track record at Hotshot Delivery System, excelling in route optimization and team supervision. Enhanced customer satisfaction through effective issue resolution and strategic growth initiatives. Skilled in project scheduling and fostering collaboration, driving operational efficiency and service quality improvements.
Overview
10
10
years of professional experience
Work History
Delivery Manager
Hotshot Delivery System
Terrace, BC
08.2018 - 07.2025
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed resources effectively to avoid unnecessary delivery delays.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Supervised delivery staff and general productivity.
- Coordinated efficient routes and schedules for Number-driver team.
- Fielded customer questions and complaints and rectified issues.
- Oversaw delivery portfolio encompassing Location with Number+ deliveries per week.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Developed strategic growth plans to increase sales and deliveries across Location.
- Contacted suppliers and vendors about issues with deliveries or products.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
- Drove adoption of Agile methodologies, enhancing team flexibility and project adaptability.
- Developed and maintained knowledgeable and productive team of employees.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Security Alarm Technician
B&B Technologies
10.2015 - 06.2018
- Conducted routine maintenance on alarm systems, ensuring optimal performance and reliability for clients.
- Executed system installations according to client specifications, enhancing security features for residential and commercial properties.
- Performed troubleshooting on malfunctioning alarm systems, identifying issues and facilitating timely repairs.
- Reviewed technical documentation to stay updated on industry standards and best practices in alarm technology.
- Collaborated with team members to streamline installation processes, improving efficiency and reducing service times.
- Provided on-site customer consultations to assess security needs and recommend appropriate alarm solutions.
- Trained junior technicians on installation procedures and troubleshooting techniques, fostering skill development within the team.
- Customized alarm systems to meet specific client requirements, improving user satisfaction and system functionality.
- Established strong relationships with clients through effective communication and follow-up support on installed systems.
- Educated customers on preventive care and regular maintenance to prevent system malfunctions.
- Read and understood product manuals and blueprints.
CCTV Installation Technician
B&B Technologies
Toronto, ON
10.2015 - 06.2018
- Installed various CCTV systems across multiple sites, ensuring compliance with industry standards and regulations.
- Conducted thorough site surveys to assess installation requirements and optimize camera placements.
- Collaborated with clients to determine specific security needs and recommend appropriate CCTV solutions.
- Performed technical troubleshooting on existing systems, diagnosing issues and implementing effective solutions.
- Executed equipment maintenance tasks to prolong the lifespan and functionality of CCTV systems.
- Provided on-site support during installations, facilitating seamless integration with existing security infrastructure.
Education
Post Graduate Diploma - Business Administration And Management
Lambton College of Applied Arts And Technology
Sarnia01.2015
Bachelors of Commerce - Business Administration And Management
Mahatma Gandhi University
Kottayam04.2012
Skills
- Vehicle inspections
- Project scheduling
- Team supervision
- Proficiency in Microsoft Applications
- Customer complaint handling
- Expense tracking
- Budget planning
- Quality control
- Multitasking
- Problem-solving abilities
- Attention to detail
Languages
English
Full Professional
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Native or Bilingual
Timeline
Delivery Manager
Hotshot Delivery System
08.2018 - 07.2025
Security Alarm Technician
B&B Technologies
10.2015 - 06.2018
CCTV Installation Technician
B&B Technologies
10.2015 - 06.2018
Post Graduate Diploma - Business Administration And Management
Lambton College of Applied Arts And Technology
Bachelors of Commerce - Business Administration And Management
Mahatma Gandhi University