ANKIT DUTTA
Business Operations & Expansion
Edmonton,AB
Summary
Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over 13 years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Regional Relationship Manager
ADP Canada
Edmonton, AB
12.2021 - Current
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Worked with Payroll Processing and Project Service departments to facilitate communication and deliver personalized solutions to customers.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Managing multi country/multi region/multi product portfolios of clients (manage across multiple time zones) Products in scope for most SRMs include: GlobalView, Global Time/eTime, Streamline/ADP Celergo, Success Factors/Employee Central.
- Responsible for the overall health of the client relationship and position of ADP as the provider of choice for our clients. Facilitate resolution of serious issues that cannot be resolved by Service & Operations leadership and have been escalated.
- Compile and deliver monthly, quarterly or as agreed Service Reviews (which include KPI analysis) for all services in scope for that client. Host calls with ADP Functional teams, Partners and Client Services to review and address the overall client relationship/trends/hot issues where the SRM can help as agreed.
- Monitor and oversee client performance under the terms of the contract, including service delivery. Create, maintain, and manage the action log to improve the client experience. Act as primary point for client escalation through resolution/tracking.
- Upselling, cross-selling, by identifying new sales opportunities within existing accounts in coordination with the sales team.
DEPUTY REGIONAL BUSINESS HEAD
Treebo Hotels Pvt Ltd
Bangalore
01.2019 - 01.2021
- Monitored issues carefully and reached out to clients to provide immediate resolution and maintain satisfaction
- Developed and cultivated productive relationships with both new and existing clients through effective communication and exemplary interpersonal skills
- Worked with Tech Support, Finance and Operations departments to facilitate communication and deliver detailed solutions to clients
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment visible on the SCAT Scores
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
- Prepared Monthly Operations Review presentations for clients showing success and credibility of the services every month
- Responsible for end to end Business operations and Quality Assurance program of assigned areas : Monitoring,analyzing and channelizing assigned targets, Ensuring compliance, negotiating contracts with partners for portfolio of #102 Hotels
- Ensuring Area Operation Managers located across all cites achieve their
- ANKIT DUTTA
- HOSPITALITY
AREA OPERATIONS HEAD
Treebo Hotels Pvt Ltd
Chandigarh
01.2016 - 01.2019
HOTEL GENERAL MANAGER
IHCL, TAJ, Ginger Hotels Pvt Ltd
01.2009 - 01.2016
- Assigned targets and ensuring balance in inventory and revenue growth with objective of profit maximization and Customer Satisfaction metrics
- Resolved critical issues, improved operations and provided exceptional partner support along with Sales, Finance, Business Development and core
- Operations by re-framing the yearly Budgets and P&L Accounts
- Tactfully headed the dynamic team of 6 Operations Manager, 2 Business development Managers and 7 sales executives
- Responsible for strategizing, Signing, launching and scaling up business operations in several provinces ranging 42 hotels Established Market entry strategy(Micro market Planning), planning property launch, stabilize and manage operations for the entire region
- Managed and lead teams of Area Operations Managers, Sales and Business
- Development Managers for North INDIA Cluster
- Ensured resolution to complaints / suggestions from both Guests and partners within stipulated time, managed and resolved complex operational issues that arise across multiple portfolio hotels
- Conducted research, gathered information from multiple sources and delivered results to achieve targets
- Key contact for the Launch of the assigned hotel, responsible for connecting
- Projects team and Corporate O ce to deliver the final product as per the set specifications of due SOPs for each launch hotel with 100+ Keys
- Communicate with the central team for the property readiness and to ensure all procurement, detailing of snag list, sta and sta trainings, SOP adherence
- Pre-Opening readiness etc are e ectively compiled and structured
- Resolved operational problems, improved operations and provided exceptional client support
- Comprehensive problem solving abilities, e ective decision making.
- Proficient verbal and written communication skills which made the Being the youngest Hotel Manger in the entire portfolio have ensured 96% internal audit scores by implementing core operations skills.
Education
Bachelor of Science: Bsc - Airlines, Tourism, Hospitality Management, Commerce
ITFT College
04.2006 - 04.2009
High School Diploma -
St.Luke's Sen Sec School
01.2003 - 03.2006
Skills
Customer Success & Experienceundefined
Accomplishments
- Initiate the process of staff evaluation every year
- Issuing Performance Appraisals, Self Appraisals and Potential Appraisals
- Coordinate with top management for the evaluation and feedback
- Maintaining the appraisal data of all employees
- Channelizing the reporting team to get the desired targets achieved with utmost balanced and effectual command
- Collecting Training feedback, Assessment and Evaluation forms
- KRA's / Annual appraisal for staff and partners.
Timeline
Regional Relationship Manager
ADP Canada
12.2021 - Current
DEPUTY REGIONAL BUSINESS HEAD
Treebo Hotels Pvt Ltd
01.2019 - 01.2021
AREA OPERATIONS HEAD
Treebo Hotels Pvt Ltd
01.2016 - 01.2019
HOTEL GENERAL MANAGER
IHCL, TAJ, Ginger Hotels Pvt Ltd
01.2009 - 01.2016
Bachelor of Science: Bsc - Airlines, Tourism, Hospitality Management, Commerce
ITFT College
04.2006 - 04.2009
High School Diploma -
St.Luke's Sen Sec School
01.2003 - 03.2006
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