Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ankit Dhiman

Hamilton,ON

Summary

Accomplished Crew Trainer and Sales Associate with a proven track record at McDonald's, enhancing team performance and customer satisfaction. Expert in employee training and sales strategy, leveraging skills in customer service and team leadership to exceed operational goals. Demonstrates exceptional decision-making and attention to detail, driving significant improvements in efficiency and productivity.

Overview

3
3
years of professional experience

Work History

Crew Trainer

McDonald's
04.2023 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.

Sales Associate

Maruti Suzuki
01.2022 - 12.2022
  • Greeting and assisting customers with their purchase and inquiries.
  • Achieve regional sales operational objectives by contributing regional sales information and recommendation to strategic plans and reviews.
  • Established sales objectives by creating a sales plan and quota for districts in support of national objectives.
  • Sells product by maintaining and expanding customer base and managing staff.
  • Perform all store operations in a safe,effective and efficient manner.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor in Commerce - Management And Globalization

Multani Mal Modi College
Patiala

Post-Baccaleurate Diploma - Global Business Management

Mohawk College of Applied Arts And Technology
Hamilton, ON
04.2024

Skills

  • Customer Service
  • Employee Training
  • Cash Handling
  • Team Leadership
  • Workplace Safety
  • POS Systems
  • Product Knowledge
  • Policies and Procedures

Languages

English
Professional Working
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Crew Trainer

McDonald's
04.2023 - Current

Sales Associate

Maruti Suzuki
01.2022 - 12.2022

Bachelor in Commerce - Management And Globalization

Multani Mal Modi College

Post-Baccaleurate Diploma - Global Business Management

Mohawk College of Applied Arts And Technology

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Ankit Dhiman