Summary
Overview
Work History
Education
Skills
Certification
Personal Project
Languages
Work Availability
Timeline
Server
Ankit Bedi

Ankit Bedi

Scarborough,ON

Summary

Hospitality Student Graduated in the hospitality field with an experience in the five star property, capable of performing hotel operations in all the 4 major departments, and also experienced working on projects with US based RCM company. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am flexible for working in various other fields with availability on Monday, Thursday, Saturday and Sundays.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Front Desk Associate

Hotel West Inn
11.2021 - 02.2022
  • Maintained cleanliness and organization of front desk area.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used internal software to process reservations, check-ins and check-outs.
  • Performed basic daily bookkeeping tasks.
  • Answered guest questions and referred to local points of interest.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Asked customers questions to meet special requests.
  • Maintained clean and organized front desk areas to uphold polished company image
  • Handled luggage of a group of 20 guests alone and satisfied guest with the exceptional service.

Housekeeping Trainee

Radisson Hotel
04.2021 - 10.2021
  • Supplied clean linens and picked up and delivered soiled linens from residential areas to laundry
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing
  • Ordered and stocked supplies to avoid shortages and excess inventory
  • Restocked room supplies such as drinking glasses, soaps, shampoos, writing supplies and minibars
  • Used Opera and MS office to create and maintain inventory and scheduling records
  • Completed required daily cleaning duties for assigned rooms while maintaining strong lines of communication with front desk staff regarding potential changes or challenges
  • Participated in required and optional safety training events to gain innovative edge in industry and maintain highest quality of safety standards
  • Adhered to optimal standards for cleanliness, appearance and service
  • Handled guest complaints about housekeeping services and referred problems to management
  • Met requests for guests for extra towels, ice buckets, pillows and blankets
  • Replenished guest room toiletries such as soap, shampoo and paper products
  • Responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality
  • Prepared rooms with top-notch standards every time
  • Trained other staff members by physically demonstrating complex tasks
  • Inspected lobbies, rooms, halls and offices to determine levels of cleanliness
  • Removed soiled sheets, washcloths and towels
  • Made beds quickly to maximize team efficiency
  • Dusted and polished surfaces to achieve attractive shine
  • Inspected condition of all vacant rooms at beginning of shift
  • Maintained standard procedures for cleaning and developed new methods, to increase efficiency

Trainee

Radisson Hotel
12.2020 - 03.2021
  • Learned new materials, processes, and programs quickly
  • Attended training courses to build understanding of processes, techniques, and industry
  • Filled out timesheets and paperwork according to identified requirements
  • Supported organizational objectives with help from existing employees
  • Handled day-to-day customer or client questions via telephone or email
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day
  • Prepared special services for guests such as honeymoon and other romantic packages
  • Cleared dishes, trays and carts from rooms with discretion and professionalism
  • Protected guests by following proper food handling procedures
  • Maintained front desk's concierge book to provide visitors with access to relevant local information
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy
  • Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience
  • Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences
  • Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart
  • Explained important features of guest rooms to travelers

Education

Bachelor of Science - Hotel and Resort Operations management, Hospitality and Hotel Administration

Fanshaw College
Toronto, ON
12.2024

Hospitality And Hotel Administration

Chandigarh College of Hotel Management AndCatering Technology
Chandigarh, India
06.2022

Skills

  • Ability to handle tough situation with calmness
  • Efficient in using MS Office and various PMS and good typing speed
  • Good presentation skills & decision making skills
  • Hardworking and disciplined
  • Ready to take up new challenges

Certification

Basic Life Support Provider Certification from NHCPS (09/2021 - 09/2023) have successfully completed the evaluations in accordance with the curriculum of Save a Life Certifications by National Health care Provider Solutions Basic Life Support program and adheres to latest ILCOR Standards and Guidelines and are Joint Commission (JCAHO) compliant.

Personal Project

  • Worked for US based RCM Company, Coronis Health
  • (07/2022 - 03/2023)
  • Handling Insurance claims on behalf of healthcare providers.
  • Taking insurance calls to various insurance such as BCBS, Cigna, Aetna, Triwest.
  • Efficiently worked towards resolving ins claims.
  • Directly dealing with US Clients

Languages

-English.

-Punjabi.

-Hindi.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Front Desk Associate

Hotel West Inn
11.2021 - 02.2022

Housekeeping Trainee

Radisson Hotel
04.2021 - 10.2021

Trainee

Radisson Hotel
12.2020 - 03.2021

Bachelor of Science - Hotel and Resort Operations management, Hospitality and Hotel Administration

Fanshaw College

Hospitality And Hotel Administration

Chandigarh College of Hotel Management AndCatering Technology

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Ankit Bedi