Ankit Batra
Summary
Dynamic Field Service Technician with a proven track record at Grand Alarms, excelling in troubleshooting and repair. Recognized for enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in technical analysis and fostering teamwork, consistently achieving high client trust and loyalty while ensuring compliance with safety regulations.
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Overview
11
11
years of professional experience
Work History
Field Service Technician
Grand Alarms
10.2022 - Current
- Conducted on-site installation and maintenance of security alarm systems.
- Diagnosed and resolved technical issues for customers efficiently.
- Collaborated with team members to improve service delivery processes.
- Trained new technicians on equipment handling and safety protocols.
- Utilized diagnostic tools to identify system malfunctions and perform repairs.
- Provided exceptional customer support, enhancing client satisfaction levels.
- Ensured compliance with safety regulations during all field operations.
- Developed training materials to standardize technician onboarding procedures.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Fostered strong client relationships, becoming preferred technician for key accounts due to reliability and expertise.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
Project Manager
Siemens Manufacturing
11.2019 - 12.2021
- Led cross-functional teams to ensure project deliverables were met on time and within scope.
- Developed and implemented project plans utilizing Agile methodologies to enhance workflow efficiency.
- Collaborated with stakeholders to define project goals, ensuring alignment with organizational objectives.
- Conducted risk assessments and established mitigation strategies to minimize potential project disruptions.
- Mentored junior project managers, fostering skills development and promoting best practices in project execution.
- Facilitated regular status meetings, providing updates and addressing challenges with team members and stakeholders.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
Technical Sales Representative
Sayal Electronics
08.2014 - 10.2019
- Developed strong product knowledge to effectively address customer inquiries and technical specifications.
- Conducted product demonstrations to showcase features and benefits, enhancing customer engagement.
- Collaborated with sales team to create tailored solutions based on client needs and industry trends.
- Utilized CRM software to track leads, manage accounts, and streamline follow-up processes.
- Analyzed market data to identify potential opportunities for growth and strategic positioning.
- Provided training and support for customers post-sale, ensuring successful product implementation.
- Maintained relationships with key stakeholders to foster long-term partnerships and client retention.
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Engaged large and medium end-users to deliver company's total value proposition to increase sales.
Education
Electrical - Electrical Engineering
Ryerson University
Toronto, ON12-2021
Post Secondry Diploma - Electrical Engineering
Mohawk College of Applied Arts And Technology
Hamilton, ON05-2014
Bachelor of Science - Electrical, Electronics And Communications Engineering
Punjab Technical University
India06-2011
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Customer service
- Technical troubleshooting
- Teamwork and coordination
- Technical support
- Power tools operation
- Fault diagnosis
- Safety assessment
- Technical analysis
Languages
English
Professional Working
Hindi
Professional Working
Punjabi
Professional Working
Timeline
Field Service Technician
Grand Alarms
10.2022 - Current
Project Manager
Siemens Manufacturing
11.2019 - 12.2021
Technical Sales Representative
Sayal Electronics
08.2014 - 10.2019
Electrical - Electrical Engineering
Ryerson University
Post Secondry Diploma - Electrical Engineering
Mohawk College of Applied Arts And Technology
Bachelor of Science - Electrical, Electronics And Communications Engineering
Punjab Technical University
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