Ankit Bansiwal
Delta,British Columbia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/Front Office Administrative Assistant
GROUNDSTAR EXPRESS
09.2023 - Current
- Tracked customer service cases and updated service software with customer information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed and updated databases to handle customer data.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered prompt service to prioritize customer needs.
Logistics Coordinator/Procurement Assistant
Wipro Infotech
09.2019 - 02.2022
- Registered vendors and customers on database to maintain updated roster.
- Implemented software solutions to streamline logistics processes, improving overall productivity and efficiency.
- Built and established relationships with staff and vendors.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Negotiated contracts to secure favorable rates and terms.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Coordinated shipments and tracked progress to facilitate timely delivery.
Logistics Assistant (Intern)
Urjatech
08.2016 - 08.2019
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
Education
MBA - Operations/Project Management
University Canada West
Vancouver, Canada03.2024
BBA - Finance
Arni University
India08.2016
Skills
- Business Development
- Team Development
- Organizational Skills
- Interpersonal Communication
- Project management abilities
- strong problem-solving and critical thinking abilities
- Live chat support
- Basic SAP and Power BI knowledge
- Client Relations
- Analytical Thinking
Languages
English
Full Professional
Timeline
Customer Service Representative/Front Office Administrative Assistant
GROUNDSTAR EXPRESS
09.2023 - Current
Logistics Coordinator/Procurement Assistant
Wipro Infotech
09.2019 - 02.2022
Logistics Assistant (Intern)
Urjatech
08.2016 - 08.2019
MBA - Operations/Project Management
University Canada West
BBA - Finance
Arni University
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