ANKIT ANKIT
Hamilton,Canada
Summary
Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company’s success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management skills and prioritization abilities. Adaptive and optimistic in nature to create high ethical standards in business.
Overview
8
8
years of professional experience
Work History
Field Technician
Bell Technical Solutions
07.2023 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Utilized safety practices with no complaints or accidents.
- Performed preventative maintenance tasks on schedule basis which resulted in increased lifespan of equipment.
Fulfillment Team Lead
Amazon
06.2022 - 10.2022
- Promoting a positive work environment for employees and leading by example
- Ensuring associates are adequately trained and up to date on
- Delegating tasks and setting deadlines
- Representing and advocating for team needs.
Delivery Courier
Intelcom Express
08.2021 - 04.2022
- Followed company policies and procedures during shift.
- Drove safely at all times to avoid accidents and harm.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
- Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.
- Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
Customer Service Associate
Walmart
07.2020 - 01.2021
- Assisting customers with their needs
- Answering phone calls and resolving problems and queries to meet customer satisfaction
- Delegating work to other associate in absence of a manger
- Having in-depth knowledge of work done on the salesfloor, gained through the experience
- Trained under a very hardworking team.
Administrative Assistant
Zalonin
12.2018 - 11.2019
- Making customer aware of the new deals.
- Ensured customer experience by addressing customers concerns, demonstrating empathy and resolving problems on the spot.
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
- Managed and adjusted personnel scheduling for 10 staff, monitoring resource allocation to provide optimal coverage and service.
Customer Service Representative
Malwa Honda
06.2016 - 10.2018
- Making follow up calls after service
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Determined customer needs by asking relevant questions and listening actively to the responses
- Alerted customers to upcoming service and sales event
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Education
Global Business Management - Account and finance management
Mohawk College
Hamilton, Canada01.2022
Bachelor of Arts - Political Science and Geography
MDU University
Rohtak, Haryana01.2019
High school - Non-Medical (Physics, Chemistry and Mathematics)
South Point Public School
Sonipat, Haryana01.2015
Skills
- Teamwork and leadership skills
- Mathematical skills
- MS Windows proficient
- Exceptional communication skills
- Work professional oriented
- Great time Management
- Cultural norms at work
- Employee training and development
- Creative problem solver
- Extensive analysis
- Service oriented
- Project Management
Activities And Honours
- Volunteer at Mohawk, Guiding new students to college surroundings, and much more.
- A state level basketball player.
Languages
English
Full Professional
Hindi
Native or Bilingual
Urdu
Limited Working
Punjabi
Elementary
Timeline
Field Technician
Bell Technical Solutions
07.2023 - Current
Fulfillment Team Lead
Amazon
06.2022 - 10.2022
Delivery Courier
Intelcom Express
08.2021 - 04.2022
Customer Service Associate
Walmart
07.2020 - 01.2021
Administrative Assistant
Zalonin
12.2018 - 11.2019
Customer Service Representative
Malwa Honda
06.2016 - 10.2018
Global Business Management - Account and finance management
Mohawk College
Bachelor of Arts - Political Science and Geography
MDU University
High school - Non-Medical (Physics, Chemistry and Mathematics)
South Point Public School
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