Ankerkebachew Mikiyas
Calgary,AB
Summary
Proven logistics expert with a track record at Noon UAE, optimizing delivery routes and enhancing customer satisfaction. Skilled in inventory management and adept at fostering strong customer relationships. Successfully trained new team members, boosting efficiency by 20%. Committed to safety compliance and strategic logistics coordination for seamless operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Warehouse Worker
kilimall
Nairobi, Jhamuri
02.2023 - 07.2025
- Managed timely deliveries to ensure customer satisfaction and retention.
- Coordinated logistics with warehouse staff to optimize delivery routes.
- Communicated effectively with customers regarding delivery status and updates.
- Loaded and unloaded packages efficiently, adhering to safety protocols.
- Managed inventory by labeling, sorting, and organizing products accurately.
- Assisted in loading and unloading shipments for timely processing.
- Maintained a clean and safe workspace following safety protocols.
- Collaborated with team members to streamline warehouse operations daily.
Customer Service Representative
Gatway Supermarkets
Nairobi, Jhamuri
08.2019 - 12.2022
- Assisted customers with product inquiries and service-related issues.
- Processed transactions accurately using point-of-sale systems.
- Maintained a clean and organized store environment for customer satisfaction.
- Collaborated with team members to resolve customer complaints effectively.
- Handled returns and exchanges following store procedures efficiently.
Delivery Associate, Logistics
Noon UAE
United Arab Emirates, Abu Dhabi
05.2015 - 11.2018
- Loaded and unloaded items efficiently to maintain warehouse organization.
- Operated delivery vehicles safely while adhering to traffic regulations.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Loaded delivery truck with company products according to the daily route plan.
- Managed inventory levels using warehouse management systems for accurate stock control.
- Assisted in developing logistics strategies to optimize supply chain processes.
- Trained new team members on best practices for warehouse operations and safety protocols.
Education
Bachelor of Arts - History And Heritage Managment
Addis Ababa University
Ethiopia10-2009
High School Diploma -
Akaki Adventist Missionery School`
Ethiopia07-2005
Skills
- Route optimization
- Package handling
- Logistics coordination
- Inventory management
- Safety compliance
- Customer relationship management
Certification
- Driving License - Class 5
Languages
English
Full Professional
Timeline
Warehouse Worker
kilimall
02.2023 - 07.2025
Customer Service Representative
Gatway Supermarkets
08.2019 - 12.2022
Delivery Associate, Logistics
Noon UAE
05.2015 - 11.2018
Bachelor of Arts - History And Heritage Managment
Addis Ababa University
High School Diploma -
Akaki Adventist Missionery School`