Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ankerkebachew Mikiyas

Calgary,AB

Summary

Proven logistics expert with a track record at Noon UAE, optimizing delivery routes and enhancing customer satisfaction. Skilled in inventory management and adept at fostering strong customer relationships. Successfully trained new team members, boosting efficiency by 20%. Committed to safety compliance and strategic logistics coordination for seamless operations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Warehouse Worker

kilimall
Nairobi, Jhamuri
02.2023 - 07.2025
  • Managed timely deliveries to ensure customer satisfaction and retention.
  • Coordinated logistics with warehouse staff to optimize delivery routes.
  • Communicated effectively with customers regarding delivery status and updates.
  • Loaded and unloaded packages efficiently, adhering to safety protocols.
  • Managed inventory by labeling, sorting, and organizing products accurately.
  • Assisted in loading and unloading shipments for timely processing.
  • Maintained a clean and safe workspace following safety protocols.
  • Collaborated with team members to streamline warehouse operations daily.

Customer Service Representative

Gatway Supermarkets
Nairobi, Jhamuri
08.2019 - 12.2022
  • Assisted customers with product inquiries and service-related issues.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained a clean and organized store environment for customer satisfaction.
  • Collaborated with team members to resolve customer complaints effectively.
  • Handled returns and exchanges following store procedures efficiently.

Delivery Associate, Logistics

Noon UAE
United Arab Emirates, Abu Dhabi
05.2015 - 11.2018
  • Loaded and unloaded items efficiently to maintain warehouse organization.
  • Operated delivery vehicles safely while adhering to traffic regulations.
  • Communicated effectively with dispatch regarding delivery progress and route detours.
  • Loaded delivery truck with company products according to the daily route plan.
  • Managed inventory levels using warehouse management systems for accurate stock control.
  • Assisted in developing logistics strategies to optimize supply chain processes.
  • Trained new team members on best practices for warehouse operations and safety protocols.

Education

Bachelor of Arts - History And Heritage Managment

Addis Ababa University
Ethiopia
10-2009

High School Diploma -

Akaki Adventist Missionery School`
Ethiopia
07-2005

Skills

  • Route optimization
  • Package handling
  • Logistics coordination
  • Inventory management
  • Safety compliance
  • Customer relationship management

Certification

  • Driving License - Class 5

Languages

English
Full Professional

Timeline

Warehouse Worker

kilimall
02.2023 - 07.2025

Customer Service Representative

Gatway Supermarkets
08.2019 - 12.2022

Delivery Associate, Logistics

Noon UAE
05.2015 - 11.2018

Bachelor of Arts - History And Heritage Managment

Addis Ababa University

High School Diploma -

Akaki Adventist Missionery School`

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Ankerkebachew Mikiyas