Anjumol Varghese
Montreal,QC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Tata Consultancy Services
06.2015 - 05.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Improved overall efficiency 100% by anticipating needs and providing outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
Technical Support Analyst
Tata Consultancy Services
07.2012 - 05.2015
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
- Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
- Reduced response time for Tier 20 support tickets.
- Designed strategic plan for component development practices to support future projects.
- Promoted efficiency among departments with prompt resolution of system issues.
- Analyzed massive quantities of deep-dive information for Big Data projects.
- Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.
- Resolved issues with systems, hardware and telephones quickly and accurately.
Education
IT Programming Analyst - Information Technology
College St Michel
Montreal, QC03.2023
Bachelor of Science - Computer And Information Systems
MG University,India
India04.2012
Skills
- Data Entry and Maintenance
- Understanding Customer Needs
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Upselling Products and Services
- Calm and Professional Under Pressure
- Customer Account Management
- Credit Card Payment Processing
- Order and Refund Processing
Timeline
Customer Service Representative
Tata Consultancy Services
06.2015 - 05.2021
Technical Support Analyst
Tata Consultancy Services
07.2012 - 05.2015
IT Programming Analyst - Information Technology
College St Michel
Bachelor of Science - Computer And Information Systems
MG University,India
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