Anjum Tahseen
Maple,ON
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
McDonald’s
Maple
11.2023 - Current
- Provided friendly and efficient service to over 100 customers daily in a fast-paced environment.Took accurate food orders, processed payments, and handled cash and digital transactions.Maintained cleanliness and organization of the dining and work areas.Resolved customer complaints calmly and professionally, ensuring high satisfaction.Worked collaboratively with team members to ensure smooth shift operations.Followed food safety and hygiene standards consistently.
Receptionist
ZOA centre
Negombo Srilanka , Newfoundland An
05.2017 - 08.2021
- Greet students, parents, and visitors warmly and professionally.Answer phone calls, emails, and in-person inquiries.Schedule appointments and manage calendars.Maintain student records and update information in the system.Assist with enrolment and registration procedures.Provide information about schedules, and programs.Handle daily administrative tasks such as filing, photocopying, and organizing materials.Ensure the front desk and reception area are tidy and welcoming.Communicate effectively with staff and support smooth operations of the centre.
Education
Associate of Science - Computer And Information Sciences
Government Nusrat Girls College
Chenab Nagar ,Rabwa ,Pakistan 08-2016
High School Diploma -
the Dr. Bette Stephenson Centre for Learning
Richmond Hill, ONSkills
- Point of sale systems
- Order processing
- Food safety standards
- Customer relationship management
- Effective communication
- Conflict resolution
- Team collaboration
- Administrative support
- Stress tolerance
- Problem-solving skills
- Documentation
- Multitasking and prioritization
Timeline
Customer Service Representative
McDonald’s
11.2023 - Current
Receptionist
ZOA centre
05.2017 - 08.2021
Associate of Science - Computer And Information Sciences
Government Nusrat Girls College
High School Diploma -
the Dr. Bette Stephenson Centre for Learning