Anjum Shaik

• Develop and update knowledge base articles and documentation to facilitate efficient issue resolution and knowledge sharing.
• Experience working in Microsoft Windows Server 2012 R2 - 2016 support and Functional knowledge of LAN/WAN protocols such as TCP/IP, DNS and DHCP
• Strong interpersonal skills with the ability to effectively communicate and build relationships with customers and team members.
• Manage and administer Windows Server 2016 environments, including installing, configuring, and maintaining servers and services.
• Implement security measures such as user authentication, access controls, and regular security updates to safeguard server environments.
• Familiarity with IT service management concepts such as Incident Management, Problem Management, Change Management, and Service Level Management.
• Strong understanding of Microsoft 365 services and technologies, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and more.
• Experience in implementing and managing Microsoft 365 solutions to enhance collaboration and productivity.
• Experience in working with SQL and Reporting. Creating/ Managing Jira Tickets, Scrum Calls , Freshdesk Support Tickets, DB Admin Tasks.

I hereby declare that all the information given above is true and correct to the best of my knowledge.