Anjulina Castillo

• .Optimized appointment scheduling processes, effectively reducing wait times while maintaining quality care standards
• Implemented electronic health records system, increasing accuracy of data and reducing paperwork.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Performed medical records management, including filing, organizing and scanning documents.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage
• Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
• Boosted patient satisfaction by addressing concerns promptly and providing exceptional customer service
• Ensured accurate billing practices while overseeing medical assistants'' documentation of services rendered during appointments.
• Improved communication between clinical staff, facilitating seamless coordination of care for patients.
• Upheld high quality assurance standards by consistently monitoring clinical practices/procedures adherence levels among all medical assistants under managerial supervision purview.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Assisted in the recruitment process of new medical staff members by conducting interviews and evaluating candidates'' qualifications based on job requirements.

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• Oriented and trained new staff on proper procedures and policies.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Maintained visitor log for entering and leaving facility for security purposes.
• Organized, maintained and updated information in computer databases.
• Routed incoming mail and messages to relevant personnel without delay.
• Handled assignments independently with good judgement and critical thinking skills.
• Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.