Anjuli Khanal

Housekeeper

Pokhara Grande

03.2021 - Current

Successfully cleaned, sanitized, and maintained 20+ guest rooms daily, consistently exceeding hotel brand standards for luxury and cleanliness.
Trained and mentored new housekeeping staff on hotel protocols, cleaning techniques, and guest service expectations.
Recognized by management for maintaining a 98% guest satisfaction rate based on room cleanliness and presentation.
Managed inventory of housekeeping supplies, ensuring efficient stock levels while reducing waste by 15%.
Responded promptly to VIP guest requests and provided personalized service, contributing to enhanced guest loyalty and positive reviews.
Inspected public areas, conference rooms, and executive suites, ensuring the highest standards for 5-star service and presentation.
Adhered strictly to health, safety, and hygiene regulations, helping the hotel pass all surprise quality audits with top ratings.
Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Changed bed linens and collected soiled linens for cleaning.
Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
Streamlined laundry operations, sorting and treating items according to fabric care specifications.
Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.